I downloaded the V-Ray 5 Update 1 and installed it today. Since doing so I can no longer render anything without my computer instantly crashing. Is anyone else experiencing the same issues? All of my files in question were rendering fine before the update.
Hi @PixelPerson81 - sorry to hear you are experiencing such issues
- Can you confirm if the crash is happening when you hit the Render button?
- Does the crash occur in a completely new (empty) project file?
- Have you tried uninstalling and removing any leftover files, then making a clean installation?
- Are you using any additional third-party plugins, and could you try disabling them to see if the issue persists?
Would it be possible to provide us with the crash dump files? You can forward them through our contact form, make sure to mention this thread in the email. If no dump file is generated, we can schedule a remote session to investigate this on the spot.
Any additional information regarding your OS, CPU, GPU/GPU driver version will be of great help.
It works fine here. I use GPU rendering and driver 461.09. Also Rhino 7 was updated today.
I have the same problem and I must close the project today!!
Here below my anwer to @nikoleta.garkova questions list:
- Can you confirm if the crash is happening when you hit the Render button? YES (Rhino crashing before to open VFB)
- Does the crash occur in a completely new (empty) project file? It seems work fine
- Have you tried uninstalling and removing any leftover files, then making a clean installation? Yes, I reinstalled Rhino V7 and then Vray 5 Update 1, issue remain.
- Are you using any additional third-party plugins, and could you try disabling them to see if the issue persists? YES (Climatestudio), I disabled the plugging but issue remain.
No crush dump file is available.
@giobuttu You could try to reset the global V-Ray options and start a rendering. Maybe something is wrong there. Also you could hide the complete scene, create something simple like a box and press the render button. So, you could test - is it the setup or objects/materials?
I completed the test as you suggest. The problem is caused by a material with texture made inside Rhino (properly visualized int he model) and not with Vray UI. Now Vray works fine.
Many thanks for your help.
Thanks for the update, @giobuttu - happy to hear everything is working fine! Would it be possible to get in touch with us through our contact form and still forward the material in question so we can test?
@giobuttu Could be useful if you send a simplified Rhino file with the crash material to support@… so we can hope to don’t see the crash again.
I’m still having the same issues.
- Can you confirm if the crash is happening when you hit the Render button? YES
- Does the crash occur in a completely new (empty) project file? NO
- Have you tried uninstalling and removing any leftover files, then making a clean installation? YES
- Are you using any additional third-party plugins, and could you try disabling them to see if the issue persists? THEY ARE DISABLED
Would it be possible to provide us with the crash dump files? You can forward them through our contact form, make sure to mention this thread in the email. If no dump file is generated, we can schedule a remote session to investigate this on the spot.
No crash file dump files are available.
@Nikoleta.Dimitrova how do you “reset the global V-Ray options” exactly? @giobuttu How did you find the material and question? Was it a complex seen you were doing?
Hi PixelPerson81,
Are you rendering with the CPU engine or using CUDA/RTX (GPU)?
In any case I suspect that there is a specific scene material or effect causing the crash.
Can you share the project for testing on our side?
Regards,
Konstantin
Hello @konstantin_chaos
Thank you for the response.
Are you rendering with the CPU engine or using CUDA/RTX (GPU)? CPU
In any case I suspect that there is a specific scene material or effect causing the crash.
Can you share the project for testing on our side? It is a very large file. How can I send it to you privately?
You can use a file-sharing service of your choice and send me the link in a personal message.
Thank you in advance.
@konstantin_chaos Which email can I send the link to the files to?
I’m having similar issues, computer is freezing after pressing start production render button VFB or asset editor, RTX rendering.
Sometimes the VFB is minimized and I render from asset editor, when the VFB opens, it’s transparent & then a freeze.
These freezes are random, of course. Fine for 2-3 weeks, then a freeze or 2 in a row. Larger files, small files, all materials created in Vray (I don’t switch from Rhino material to Vray, or If model was created in Sketchup I remodel in Rhino & make all new materials in Vray).
Only way out of freeze is to press computer restart button.
Seems to have started in the time I switched to R7 & V5 from Sketchup (I don’t use Sketchup anymore on a daily basis so I don’t know if there are issues there as well).
No freezes so far today, before yesterdays freeze I was opening (1 at a time) a couple different Rhino files and copy/paste items from one to another, then rendering and it frooze.
Yesterday before freeze Rhino, Vray & MS Word only running programs
NDA doesn’t allow me to send files.
I have an older 2013 monitor using DVI, with an EVGA supplied convertor dongle to HDMI plug, then into back or RTX2070 EVGA XC Ultra.
Would it be worth removing the dongle & plug into motherboard graphics port so RTX2070 is only for rendering?
no heat issues, SFC scannow is clean, Passes Intel XTU CPU& Memory stress test.
Glenn
8700K Z370, (2) Samsung 850 Pro (smart data is healthy)
Vray 5.10.01
Rhino 7 SR3 2021-2-22 (Rhino 7, 7.3.21053.23031, Git hash:master @ f8a40388712d9cf7edc68910e0415427bdefc64a)
License type: Commercial, build 2021-02-22
License details: Cloud Zoo
Windows 10.0.19042 SR0.0 or greater (Physical RAM: 32Gb)
Computer platform: DESKTOP
Standard graphics configuration.
Primary display and OpenGL: NVIDIA GeForce RTX 2070 (NVidia) Memory: 8GB, Driver date: 2-23-2021 (M-D-Y). OpenGL Ver: 4.6.0 NVIDIA 461.72
> Accelerated graphics device with 4 adapter port(s)
- Windows Main Display attached to adapter port #0
OpenGL Settings
Safe mode: Off
Use accelerated hardware modes: On
Redraw scene when viewports are exposed: On
Anti-alias mode: 4x
Mip Map Filtering: Linear
Anisotropic Filtering Mode: High
Vendor Name: NVIDIA Corporation
Render version: 4.6
Shading Language: 4.60 NVIDIA
Driver Date: 2-23-2021
Driver Version: 27.21.14.6172
Maximum Texture size: 32768 x 32768
Z-Buffer depth: 24 bits
Maximum Viewport size: 32768 x 32768
Total Video Memory: 8 GB
Rhino plugins that do not ship with Rhino
C:\Program Files\Chaos Group\V-Ray\V-Ray for Rhinoceros\V7\VRayForRhino.rhp “V-Ray for Rhino”
Rhino plugins that ship with Rhino
C:\Program Files\Rhino 7\Plug-ins\Commands.rhp “Commands” 7.3.21053.23031
C:\Program Files\Rhino 7\Plug-ins\rdk.rhp “Renderer Development Kit”
C:\Program Files\Rhino 7\Plug-ins\RhinoRenderCycles.rhp “Rhino Render” 7.3.21053.23031
C:\Program Files\Rhino 7\Plug-ins\rdk_etoui.rhp “RDK_EtoUI” 7.3.21053.23031
C:\Program Files\Rhino 7\Plug-ins\rdk_ui.rhp “Renderer Development Kit UI”
C:\Program Files\Rhino 7\Plug-ins\NamedSnapshots.rhp “Snapshots”
C:\Program Files\Rhino 7\Plug-ins\RhinoCycles.rhp “RhinoCycles” 7.3.21053.23031
C:\Program Files\Rhino 7\Plug-ins\Toolbars\Toolbars.rhp “Toolbars” 7.3.21053.23031
C:\Program Files\Rhino 7\Plug-ins\3dxrhino.rhp “3Dconnexion 3D Mouse”
C:\Program Files\Rhino 7\Plug-ins\Displacement.rhp “Displacement”
C:\Program Files\Rhino 7\Plug-ins\Calc.rhp “Calc”
@glennco Sounds like we are having similar issues. I’ve noticed some other threads regarding the same thing. It seems as though every time there is a new VRay update now there are issues.
@konstantin_chaos I sent you a Dropbox link as a separate message on the forum. There are two files that crash every time I try to do a rendering now. They were working fine before the latest update. I’m working on a tight deadline for work so if you do get a chance to look at them and are able to provide me with a solution it would be greatly appreciated.
I look forward to hearing from you at your earliest convenience.
Could someone from Chaos Group please let me know if this issue is being looked at? As I mentioned before I need V-Ray to be working to meet a deadline and it would be great to at the very least know the matter is being looked into.
It’s been several days now since I have heard from @konstantin_chaos or @nikoleta.garkova.
Thank you.
Hello! Is anyone out there? Should I start a new thread?
Apologies - I cannot seem to find anything in our system - you should’ve received an email with a ticket reference number, would it be possible to share it? Alternatively, if you haven’t forwarded the files through our contact form, make sure to do so.
I have received nothing from you, your system, or Konstantin since I followed his last instructions he provided me with. I sent Konstantin a direct message with the files he requested last week via file sharing and have heard nothing back. You and Konstantin should have everything you need now (since last week). Please provide me with some direction as to what the issue might be. As I mentioned before I am working on a tight deadline and it seems I’ve already lost a week of work because of this and no one has looked into the matter for me. Looking at this thread and others it does not appear that I am the only one having issues with the update.
Hello again @nikoleta.garkova . I resent everything again. The ticket number is 331-917-2906. If someone from Chaos Group could please look at the files it would be much appreciated. It’s been nearly 2 weeks now since I posted my issue and no one on your end has even started looking at the files. Hopefully you have what you need now (even though I had sent it to you earlier).