I am trying to export mp4 from video editor, status bar going through 100%, but mp4 file doesn’t exist in the destination path. Last version of Enscape and graphic drivers is installed.
Can you please help me?
Serg
Welcome to our Forum @s.voytenko , I am sorry to hear about this problem.
Can you please try a different destination path instead, does that make any difference? For example, “C:\Videos” is a path you could try out, but make sure that you also have the required read/write permissions for this destination too so Enscape is able to save videos in the first place.
If that does not help at all, are you able to save renderings, or do you also experience issues doing so? Please also make sure that your hard drive is not full, and has enough space to save files. (It’s trivial, I know, but just to make sure)
Hello @Demian_Gutberlet , thank you for the quick response.
I have enough space and permission.
I have tried to export image and it’s stucked on 0% (see attached).
And now Enscape doesnt even starts (see attached file). I tried to restart Enascape and reboot my computer, but now it doesn’t start.
I see.
Thus, please also send us a Feedback Report and let me know once you’ve done so:
https://enscape3d.com/community/blog/knowledgebase/using-the-feedback-button/
This report will submit log files and machine information which should help with getting behind the cause of these problems.
Feedback submitted
We also exploring the same issue. Enscape doesn’t seem to do anything about it. We are waiting for a solution for over a month. Meanwhile we went back to the previous version wich works perfectly fine.
About the gpu… all our laptops with GTX1660, pc’s with RTX2070 and 1 with a RTX3080Ti can’t run Enscape 3.2!! It’s really an Enscape issue and no client hardware problem.
I’m sorry to hear about that - Could you kindly perhaps send me the e-mail used to submit any of the Feedback reports through a DM, as I cannot find any tied to the e-mail used to sign in to the Forum. Usually, support requests are handled and answered in about 1-3 days max, so allow me to further look into it.