For some reason my bank doesn’t transfer my credit card payment to Vimeo. They found it “suspicious”, they said. So my Vimeo account could not be renewed. I asked Vimeo support and got about 18 similar answers to use another credit card. They don’t understand how difficult it is to get even one credit card in our country - not to mention multiple ones. I asked for another card, but it was not granted because I’m an entrepreneur. I asked possibility to wire transfer the money, but that’s not possible, they said. I also asked their postal address where to send the money in an envelope.
They also asked me to try a thing called Paypal. I have no idea what that is. Around here businesses use a thing called Paytrail it works every time.
Are there any other platforms where to share animations with clients?
There’s this new thing called Youtube which you could try
But honestly, even though it’s astonishing to me that you’ve not heard of Paypal, it is simple enough to find and to set up, meaning you can continue to use Vimeo.
I’ve heard the word Paypal, but I think I’ve never used it. Anyway, my bank don’t find Vimeo trustworthy and is blocking my payments to that direction. So I think it would be risky to open a new channel to transfer money. If I was Vimeo, I would investigate why the incoming payments are blocked. It would be insane not to.
What I just heard from a Paypal user, it’s a total mess as a platform - so no. I’ll continue my efforts to lift the blockade. It will not be easy, but I think it eventually worth it.
Vimeo support asked me to send a *.Har file. I have no idea what that is, but I generated this more than 10 MB file. I asked AI, if it’s safe to send by using ordinary email as requested by the support. It told me, I should not send that file with email. I told that Vimeo support and they answered, email is the only way to send files to support.
I haven’t use neither of those mentioned. Then of course I need client approval. Vimeo has been good. Normally I start with creating spaceholder video to Vimeo and then update it daily. Client can view the content whenever they want, while the link address remains the same.
My headache with Vimeo comes from payment issues and poorly skilled support. What’s the point sending me 18 similar messages and expect different outcome.
There hasn’t been any development with this issue. I would imagine, the ability to receive money would be important to any company. I have no Idea what to do with them. They are asking me to try this and that, but nothing changes.
I have used this bank about 33 years for now. I think it’s the best option for small business here. There isn’t many options to choose from. I asked Ai to generate a list of available banks here. My bank is the first on on the list. So changing banks wouldn’t make things any better.
What comes to different platform, I believe Vimeo is the option for b2b. I don’t even know, if the clients are allowed to use the platforms mentioned here.
Is it the best option for a small business such as yours if you cannot pay for the services you need?
Is vimeo the best option for you if you cannot use it?
I wonder, why Vimeo just can’t do the renewal. I’m on autorenew. However their renewal attempt was blocked by the bank, because it looked “suspicious”. Manual renewing seems not to be working - the purchase button does nothing. I wonder why they can’t do another renewal after I told the obstacles have been removed by my bank. So first it was a bank related problem and now transformed to be a Vimeo Webshop related issue. My bank has done everything they can now it’s up to Vimeo to do the rest.
No new answers from Vimeo for a while. I’m sure they can handle Mastecard payments. They just need to figure out how to receive my payment.
I even asked their bank information so I can wire transfer my payment. They told it’s not possible. How come they don’t they can run business without having a bank account?
I also asked their postal information so I can put the payment into envelope and send it with snail mail. How can a company run a business without a postal address?
Never had issues with Paypal, on the contrary they helped me solve some things I bought that weren’t delivered. No idea who told you Paypal is a mess, because it’s not. Just use paypal. It’s easy to set up. No company the size of Vimeo will accept normal bank payments or postal address payments, that’s just not feasible.
And I never had issues with credit card before. Vimeo is the only. I have just today received an answer from their support saying, they are investigating the issue. They have now spent almost two months investigating this issue.
I had yesterday an awkward situation with a customer. Their animation could not be found in my Vimeo account. It seems they are cleaning my account of due to unpaid subscription fees. Do You think it would be time to escalate this to their management. Any contact information there?
Escalating to management? Lol, not in the world we live in, you’ll have to deal with customer support.
In my opinion if you have so much problems with a company just to be able to pay, apart from your bank being a dick, I would look for other alternatives. Seems to me you could use a proofing software like Cage.app, Zillow, GoVisually, etc. You have a lot more than those mentioned, and they are specifically tailored to proofing visuals or video.
Also I heard more bad things of Vimeo than of Paypal to be honest, so if you’re not inclined to get a Paypal account because of what you heard, I wouldn’t take a Vimeo account either. All in all it’s about being flexible and realizing that the situation you’re in could have been easily solved already by using other services, no reason to hold on to old habits.
I asked them (Vimeo) to send me an (preferably electronic) invoice so I could pay it by using banking application. They told, they don’t do invoicing. How is it even possible to run a business without invoicing?
I’m beginning to believe, Vimeo has outsourced customer support. I don’t know if that’s the case, but it would make sense based on my experience with them.
I’m not sure if changing the video hosting service would be a good idea. I need a customer approval for that.
I promised I would not reply again in this thread, but here I am.
I had the same issue in that I couldn’t download an invoice for a pro plan…which is bizarre because there is a button precisely for emailing yourself a generated invoice. Anyway, I contacted support via chat and they were able to make me an invoice. This was 2 days ago so it is indeed possible. I had already paid that bill however.
Strange way of working. I think in the end both sides need to be able to work, if you’re stuck for months some leniency might be a good place to start.
In the end, not much we can do besides advice you to use either Paypal or another proofing platform.
