Sometimes in VR the view is clipped at something like 1 meter and everything beyond is invisible. It seems to be related to raising my hand/controller. If I keep my hands down and by my side everything is fine. If I raise my hand the view is clipped with a very high likelihood. This doesn’t happen only at a specific location it happens everywhere. See the video below. Any ideas?
@burggraben , I’m sorry to hear about that.
Right away, are you using our latest release? If not or you aren’t sure, please simply run our latest installer.
I reckon you own and use the Valve Index in this case? Have you also made sure that SteamVR and such is fully up to date?
It shouldn’t be directly related, but it can’t hurt to also make sure that your graphics card drivers are up to date as well.
All up to date.
Enscape Version: 3.2.0+65063
Revit Version: 2022.1 with latest updates applied
VR Hardware: Valve Index with latest firmware and latest SteamVR version 1.21.8
GPU Hardware: RTX 3090 with latest driver: 511.79
It is also not related to any specific project. It happens with the Enscape 3.1 Sample Project for example downloaded from: https://wp-cdn.enscape3d.com/downloadable/Enscape_sample_Revit_2020-3_1_Release_Project.zip
What is consistent that it happens when you raise the controller in a faster motion and that objects very near remain visible, but everything beyond 1 meter or so is clipped.
Another note: This happens only in Enscape VR, any other VR application on this setup is not affected. Regular Non-VR Enscape also runs fine without any clipping issues.
Thanks for the quick replies. I’ll get in touch with Development to inquiry about the cause of this - Meanwhile, it can’t hurt if you would kindly send us a Feedback Report as well, just so we receive the created Enscape log files which we can check for any problems that may create shown behavior.
I appreciate the cooperation and let me know once the report has been submitted.
I sent a Feedback message including logfiles right after an Enscape session where the bug occured in the Enscape 3.1 sample project. Subject: “Clipping Issue” Description: Contains a link to this thread
Update. Appears to be fixed in the latest preview. Thanks for the quick response!
I can confirm this.. Happens to me as well..
Have you also given our latest preview a try? Please do so if you haven’t already since that should resolve the problem at hand.
Oh I haven’t.. I’ll try it ASAP..
The latest preview (and the one before it) should fix it.