VRay crashing SketchUp, cant render

Licensing General
1

I cant use VRay without Sketchup given bug splat error. Please help. Could it be an licensing issue? Please help. Below part of the error message:
Translated Report (Full Report Below)
-------------------------------------

Process: SketchUp [3035]
Path: /Applications/SketchUp 2023/SketchUp.app/Contents/MacOS/SketchUp
Identifier: com.sketchup.SketchUp.2023
Version: 23.1 (23.1.341)
Code Type: ARM-64 (Native)
Parent Process: launchd [1]
User ID: 501

Date/Time: 2024-01-05 16:58:36.1301 -0300
OS Version: macOS 14.2.1 (23C71)
Report Version: 12
Anonymous UUID: EDFFA1BD-24DD-F922-5B04-A98A89E769A7

Time Awake Since Boot: 4700 seconds

System Integrity Protection: enabled

Crashed Thread: 0 CrBrowserMain Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGABRT)
Exception Codes: KERN_INVALID_ADDRESS at 0x000000d800000324
Exception Codes: 0x0000000000000001, 0x000000d800000324

VM Region Info: 0xd800000324 is not in any region. Bytes after previous region: 446676599589 Bytes before following region: 104625403329756
REGION TYPE START - END [ VSIZE] PRT/MAX SHRMOD REGION DETAIL
commpage (reserved) 1000000000-7000000000 [384.0G] ---/--- SM=NUL …(unallocated)
---> GAP OF 0x5f9000000000 BYTES
MALLOC_NANO 600000000000-600020000000 [512.0M] rw-/rwx SM=PRV

Application Specific Information:
abort() called

Kernel Triage:
VM - (arg = 0x3) mach_vm_allocate_kernel failed within call to vm_map_enter
VM - (arg = 0x3) mach_vm_allocate_kernel failed within call to vm_map_enter
VM - (arg = 0x3) mach_vm_allocate_kernel failed within call to vm_map_enter
VM - (arg = 0x3) mach_vm_allocate_kernel failed within call to vm_map_enter
VM - (arg = 0x3) mach_vm_allocate_kernel failed within call to vm_map_enter

Thread 0 Crashed:: CrBrowserMain Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib 0x18363a0dc __pthread_kill + 8
1 libsystem_pthread.dylib 0x183671cc0 pthread_kill + 288
2 libsystem_c.dylib 0x18357da40 abort + 180
3 Ruby 0x106f69888 die + 12
4 Ruby 0x106f69944 rb_bug_for_fatal_signal + 188
5 Ruby 0x1070f839c sigsegv + 100
6 libsystem_platform.dylib 0x1836a1a24 _sigtramp + 56
7 libQt5Gui.5.dylib 0x2b59edf84 QWindow::setTitle(QString const&) + 64
8 libQt5Gui.5.dylib 0x2b59edf84 QWindow::setTitle(QString const&) + 64
9 libQt5Widgets.5.dylib 0x2b47e31b0 QWidgetPrivate::setWindowTitle_helper(QString const&) + 104
10 libQt5Widgets.5.dylib 0x2b47ee644 QWidget::setWindowTitle(QString const&) + 248
11 libvfb2_qt.so 0x2def42098 0x2deecc000 + 483480
12 libQt5Core.5.dylib 0x2b55ca6b8 QMetaObject::activate(QObject*, int, int, void**) + 2352
13 libvfb2_qt.so 0x2df00ca60 0x2deecc000 + 1313376
14 libvfb2_qt.so 0x2def5b748 0x2deecc000 + 587592
15 libQt5Widgets.5.dylib 0x2b47f3e98 QWidget::event(QEvent*) + 988
16 libvfb2_qt.so 0x2def5dce0 0x2deecc000 + 597216
17 libQt5Widgets.5.dylib 0x2b47be038 QApplicationPrivate::notify_helper(QObject*, QEvent*) + 292
18 libQt5Widgets.5.dylib 0x2b47bf3cc QApplication::notify(QObject*, QEvent*) + 556
19 libQt5Core.5.dylib 0x2b559c11c QCoreApplication::notifyInternal2(QObject*, QEvent*) + 204
20 libQt5Widgets.5.dylib 0x2b47ec7f8 QWidgetPrivate::sendPendingMoveAndResizeEvents(boo l, bool) + 248
21 libQt5Widgets.5.dylib 0x2b47f2bb4 QWidgetPrivate::show_helper() + 52
22 libQt5Widgets.5.dylib 0x2b47f3960 QWidgetPrivate::setVisible(bool) + 808
23 libQt5Widgets.5.dylib 0x2b47f2f58 QWidgetPrivate::showChildren(bool) + 364
24 libQt5Widgets.5.dylib 0x2b47f2bd4 QWidgetPrivate::show_helper() + 84
25 libQt5Widgets.5.dylib 0x2b47f3960 QWidgetPrivate::setVisible(bool) + 808
26 libQt5Widgets.5.dylib 0x2b47f2f58 QWidgetPrivate::showChildren(bool) + 364
27 libQt5Widgets.5.dylib 0x2b47f2bd4 QWidgetPrivate::show_helper() + 84
28 libQt5Widgets.5.dylib 0x2b47f3960 QWidgetPrivate::setVisible(bool) + 808
29 libQt5Widgets.5.dylib 0x2b47f2f58 QWidgetPrivate::showChildren(bool) + 364
30 libQt5Widgets.5.dylib 0x2b47f2bd4 QWidgetPrivate::show_helper() + 84
31 libQt5Widgets.5.dylib 0x2b47f3960 QWidgetPrivate::setVisible(bool) + 808
32 libQt5Widgets.5.dylib 0x2b47f2f58 QWidgetPrivate::showChildren(bool) + 364
33 libQt5Widgets.5.dylib 0x2b47f2bd4 QWidgetPrivate::show_helper() + 84
34 libQt5Widgets.5.dylib 0x2b47f3960 QWidgetPrivate::setVisible(bool) + 808
35 libQt5Widgets.5.dylib 0x2b47f2f58 QWidgetPrivate::showChildren(bool) + 364
36 libQt5Widgets.5.dylib 0x2b47f2bd4 QWidgetPrivate::show_helper() + 84
37 libQt5Widgets.5.dylib 0x2b47f3960 QWidgetPrivate::setVisible(bool) + 808
38 libvfb2_qt.so 0x2def3e520 0x2deecc000 + 468256
39 libQt5Core.5.dylib 0x2b55c371c QObject::event(QEvent*) + 464
40 libQt5Widgets.5.dylib 0x2b47f4b30 QWidget::event(QEvent*) + 4212
41 libQt5Widgets.5.dylib 0x2b47be038 QApplicationPrivate::notify_helper(QObject*, QEvent*) + 292
42 libQt5Widgets.5.dylib 0x2b47bf3cc QApplication::notify(QObject*, QEvent*) + 556
43 libQt5Core.5.dylib 0x2b559c11c QCoreApplication::notifyInternal2(QObject*, QEvent*) + 204
44 libQt5Core.5.dylib 0x2b559d338 QCoreApplicationPrivate::sendPostedEvents(QObject* , int, QThreadData*) + 796
45 libqcocoa.dylib 0x2ae72e084 QCocoaEventDispatcherPrivate::processPostedEvents() + 312
46 libqcocoa.dylib 0x2ae72e748 QCocoaEventDispatcherPrivate::postedEventsSourceCallback(void*) + 48
47 CoreFoundation 0x18374fa4c __CFRUNLOOP_IS_CALLING_OUT_TO_A_SOURCE0_PERFORM_FU NCTION__ + 28
48 CoreFoundation 0x18374f9e0 __CFRunLoopDoSource0 + 176
49 CoreFoundation 0x18374f750 __CFRunLoopDoSources0 + 244
50 CoreFoundation 0x18374e340 __CFRunLoopRun + 828
51 CoreFoundation 0x18374d9ac CFRunLoopRunSpecific + 608
52 HIToolbox 0x18dcfc448 RunCurrentEventLoopInMode + 292
53 HIToolbox 0x18dcfc284 ReceiveNextEventCommon + 648
54 HIToolbox 0x18dcfbfdc _BlockUntilNextEventMatchingListInModeWithFilter + 76
55 AppKit 0x186f2a8a4 _DPSNextEvent + 660
56 AppKit 0x187704980 -[NSApplication(NSEventRouting) _nextEventMatchingEventMask:untilDate:inMode:deque ue:] + 716
57 AppKit 0x186f1dd50 - + 476
58 AppKit 0x186ef5014 NSApplicationMain + 880
59 SketchUp 0x104a35308 main + 140
60 dyld 0x1832f10e0 start + 2360

Thread 1:: ThreadPoolServiceThread
0 libsystem_kernel.dylib 0x18363d7c8 kevent64 + 8
1 Chromium Embedded Framework 0x11e68e22c cef_time_delta + 2800700
2 Chromium Embedded Framework 0x11e68e114 cef_time_delta + 2800420
3 Chromium Embedded Framework 0x11e635f40 cef_time_delta + 2439504
4 Chromium Embedded Framework 0x11e60b518 cef_time_delta + 2264872
5 Chromium Embedded Framework 0x11e63efa0 cef_time_delta + 2476464
6 Chromium Embedded Framework 0x11e65086c cef_time_delta + 2548348
7 Chromium Embedded Framework 0x11e66e4f8 cef_time_delta + 2670344
8 libsystem_pthread.dylib 0x183672034 _pthread_start + 136
9 libsystem_pthread.dylib 0x18366ce3c thread_start + 8

Thread 2:: ThreadPoolBackgroundWorker
0 libsystem_kernel.dylib 0x183631874 mach_msg2_trap + 8
1 libsystem_kernel.dylib 0x183643cf0 mach_msg2_internal + 80
2 libsystem_kernel.dylib 0x18363a4b0 mach_msg_overwrite + 476​

2

We are sorry to hear that your Sketchup is crashing.
Please make sure to open a support ticket in our system, and please provide the below information, in the following link:
https://support.chaos.com/hc/en-us/requests/new

To investigate this issue further, could you please confirm what is the exact Sketchup, V-Ray, and OS versions?
Also, please confirm what are the exact steps you took before the crash and have you notice if you open a new simple test scene,
can you see the same crash? Or this is related only to a specific scene?
Did you try removing all V-Ray installations and files and Sketchup installation, then install it again?
In case any vrayneui errors appear during the uninstall process, try to restart the machine and then uninstall it one more time.
If there are any errors, please send us a screenshot of it.
Also, please send us the following logs:

Windows:
C:\Program Files\Chaos Group\V-Ray\V-Ray for SketchUp\uninstall\install.log
%AppData%\Chaos Group\V-Ray for SketchUp\VRayForSketchUp.log
%TEMP% - dmp file, bugsplat.log, and SketchUpLog file from this location
macOS:
~/.ChaosGroup/V-Ray for SketchUp/VRayForSketchUp.log
/Library/Logs/DiagnosticReports- crash log file from this location
/Applications/ChaosGroup/V-Ray/V-Ray for SketchUp/uninstall/install.log

Let me know.
Thank you.
​

3

I have already unistalled both SketchUp and V-Ray, have updated the OS and nothing has changed. It keeps crashing. It`s quite stressful.

4

Thank you for your feedback. Could you please follow the steps from my previous post, so we can further investigate this crash?
Thank you.

5

Yes, I have opened a ticket. Number is 193421. In regards to the following needed info, I am not sure where to get it?

macOS:
~/.ChaosGroup/V-Ray for SketchUp/VRayForSketchUp.log
/Library/Logs/DiagnosticReports- crash log file from this location
/Applications/ChaosGroup/V-Ray/V-Ray for SketchUp/uninstall/install.log
​

6

Please find below the full path:
/Users/YOUR_USER_NAME/.ChaosGroup/V-Ray for SketchUp/VRayForSketchUp.log

Please note that you will need to change “YOUR_USER_NAME” with your username.
I expect your answer to the ticket.
Thank you.

7

Hey, I’m seeing exactly the same issue. Started happening, when I upgraded SketchUp a couple days ago. It crashes on every scene I’m trying to render. Have you guys investigated the issue yet?

8

Hello Maria,
We are sorry to hear that your Sketchup is crashing.
Please make sure to open a support ticket in our system, and please provide the below information, in the following link:
https://support.chaos.com/hc/en-us/requests/new

To investigate this issue further, could you please confirm what is the exact Sketchup, V-Ray, and OS versions?
Also, please confirm what are the exact steps you took before the crash and have you notice if you open a new simple test scene,
can you see the same crash? Or this is related only to a specific scene?
Did you try removing all V-Ray installations and files and Sketchup installation, then install it again?
In case any vrayneui errors appear during the uninstall process, try to restart the machine and then uninstall it one more time.
If there are any errors, please send us a screenshot of it.
Also, please send us the following logs:

Windows:
C:\Program Files\Chaos Group\V-Ray\V-Ray for SketchUp\uninstall\install.log
%AppData%\Chaos Group\V-Ray for SketchUp\VRayForSketchUp.log
%TEMP% - dmp file, bugsplat.log, and SketchUpLog file from this location
macOS:
~/.ChaosGroup/V-Ray for SketchUp/VRayForSketchUp.log
/Library/Logs/DiagnosticReports- crash log file from this location
/Applications/ChaosGroup/V-Ray/V-Ray for SketchUp/uninstall/install.log

Thank you.​

9

I am also having the exact same issue with my sketchup crashing every time I try to render with Vray

10

Hello Dylan,
please follow the steps from my previous reply, so we can help you further.
Thank you.