Vray materials problem - cant be downloaded

hello, i instaled vray to new PC and i have this problem.

I firstly instal it to created user “admin” but my cosmos library doesnt work, so i renamed it to name “user” like in last pc /i do it right, with registry and so on..chaoscosmos works ok :)/ and after that i uninstal vray for sketchup and instal new one to renamed user :slight_smile:

chaos cosmos works ok, but i have this issue with materials … can you help me ? i would be happy to get help via teamviewer :slight_smile:

thank you

Dear @zazracnedieta , hello.

Please open a ticket in our system from here to speed things up.

Best regards,
TS