VraySun causing crash (only on one computer) - need help troubleshooting

V-Ray V-Ray for 3ds Max Issues
1

For some reason one of the 3 workstations in the office is crashing when there is a VraySun in the scene. Delete or deactivate the sun and it works fine. If I leave the Vraysun active and it crashes, I see the Vray Render Log window for a split second -- I see globalillumination.cpp or something and then it crashes to the desktop instantly.

First question, is where is that error information stored? I used to know, but I forgot.

Second question -- has anyone experienced this or anything remotely similar? Where one computer will crash with a VraySun (or some specific Vray entity) and another one won’t?

It’s such strange behavior. This just started happening. For two years this computer has rendered all Vray scenes just fine.

2

Hi,

It’s a very odd case.
Could you try to reset the 3DS Max on this machine with backup and remove the files in C:\Users\_current __user__\AppData\Local\Autodesk\3dsMax\__max_version__\ ; folder
What is the exact v-ray version installed ?

3

Yes, a very odd case indeed.

Its 2.404.

I reinstalled Vray (did not reset max). The problem went away for 2 days.

Now it’s back again. This time a dome light is crashing max.

I kept investigating and I think I’ve isolated the problem to Hair Farm so I’ll be check with them.

4

Hi,

Thanks for the update.

I kept investigating and I think I’ve isolated the problem to Hair Farm so I’ll be check with them.
Try to unload all plugins except the V-Ray one and test again.