Auto-subscribe has yet again been enabled on my account. I posted multiple times about this las t year and think I was assured that it wouldn’t occur again.
So is it some incredibly difficult thing to implement? It’s just feels so unprofessional and more than a little rude. Do I really have to constantly monitor my account status to make sure that your systems are functioning?
Please fix this.
Please open a ticket with our support team so that we can check what is going on with your account. You can open a ticket via our Support contact form here.
By default, newly purchased subscriptions are set to auto-renew automatically. You can cancel the auto-renewal immediately after you have purchased your license.
Yes I realise all of this. My previous posts are searchable I’d expect. I have cancelled before and it has been reset to auto-subscibe once more. It was resolved and I thought it would not occur again, yet it has. This is not my issue, it’s yours I’m afraid.
Others have had the exact same issue so it’s not like this is an anomaly.
I will cancel it yet again and monitor it, as your system clearly cannot be trusted.