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Hello. I am a technical support worker at Chaos Reseller in Korea.
Recently, a customer contacted me regarding a phenomenon in which a material implemented by the customer himself has a different pattern than the photo below.
Is there any guide regarding this issue? If it is a problem with the material itself, I will receive the file and share it with you.
Please reply quickly.
Thank you.
Hi @ksjoo , and thanks for your post.
In this case, it would be best to forward the issue to our support team as outlined here. They’ll be happy to review the file you’re working with and assist further if needed.
Just for your information in general: if you ever need a quick response (as soon as possible) or direct help, contacting our support team directly is the most effective way to get timely assistance.
Thank you in advance for your cooperation!
