Issues with submitting to Chaos cloud rendering.

[vladie]

Hi paul_hammond,

Thank you for bearing with us and helping us with feedback! In order to speed up the resolution of this issue, I've created a support ticket in our ticketing system for you. It's number is #100669. In this ticket we'll ask you for a remote session on which we can check your system and help you faster. We'll invite Doychin and Ivaylo - both are colleagues from the Chaos Cloud dev team. Please follow and answer in the ticket for more details about the remote session - when and how to conduct it.

Thanks,
Vladie

[paul_hammond]

Hi doychin_atanasov

Please see attached a screengrab from my DNS tab in network settings.

[paul_hammond]

vladie

Thanks for the response, how do I receive this invite, will the ticket be emailed to me?

[vladie]

Hi paul_hammond,

We'll write in the ticket with the invite for the remote session and you should receive an email notification. But before that, can you please let us know which day and hour you prefer to have the call with remote session?

Thanks,
Vladie

[paul_hammond]

Hi vladie

Anytime until 8pm GMT is fine with me, if you just need to work on the system, then you can have access later if you need.

[vladie]

Hi paul_hammond,

You should have already received an email from the ticketing system where we ask for details for the call. Please follow up there and we'll arrange the call.

Bests,
Vladie

[paul_hammond]

Hi vladie

Yes, I've downloaded and sent over the session info.
Thanks in advance

Paul

[vladie]

Hi paul_hammond,

Can you please try to submit to Chaos Cloud for rendering from another computer while we are trying to solve the problem? I'll keep you updated about our progress.

Thank you,
Vladie

[paul_hammond]

Hi vladie

I will try, my wife has a MacBook also, but it is her work computer. I'll try and install everything and try from this.

[paul_hammond]

Hi vladie, doychin_atanasov

As above I tried this on my wife's laptop and this has worked. The scene was analysed and rendered.

What would you like to know about her laptop?


I have attached the logs from .chaosgroup/vcloud/client/log

{"level":"info","time":"2023-03-30T20:43:40.935Z","message":"cloud client started","version":"1.21.2","cmdArgs":"job submit --name Untitled --gui --sceneFile /var/folders/fc/8gqz1jzs5s15w8zvn31jdydh0000gn/T/Untitled.vrscene"}
{"level":"info","time":"2023-03-30T20:43:40.935Z","message":"create login proxy","component":"service"}
{"level":"error","time":"2023-03-30T20:44:01.900Z","message":"could not authenticate user","method":"syncClient","error":["cannot read cloud secret: open /Users/Paul/.ChaosGroup/vcloud/client/auth: no such file or directory"]}
{"level":"error","time":"2023-03-30T20:44:01.902Z","message":"cannot get active account","component":"auth","method":"LoggedIn","error":["no such account"]}
{"level":"info","time":"2023-03-30T20:44:01.902Z","message":"begin authentication","component":"auth","method":"Login"}
{"level":"info","time":"2023-03-30T20:44:01.902Z","message":"Starting","component":"auth","method":"Login/ULA"}​

{"level":"info","time":"2023-03-30T20:43:44.058Z","message":"cloud client started","version":"1.21.2","cmdArgs":"job submit --name Untitled --gui --sceneFile /var/folders/fc/8gqz1jzs5s15w8zvn31jdydh0000gn/T/Untitled.vrscene"}
{"level":"info","time":"2023-03-30T20:43:44.058Z","message":"create login proxy","component":"service"}
{"level":"error","time":"2023-03-30T20:44:05.065Z","message":"could not authenticate user","method":"syncClient","error":["cannot read cloud secret: open /Users/Paul/.ChaosGroup/vcloud/client/auth: no such file or directory"]}
{"level":"error","time":"2023-03-30T20:44:05.067Z","message":"cannot get active account","component":"auth","method":"LoggedIn","error":["no such account"]}
{"level":"info","time":"2023-03-30T20:44:05.067Z","message":"begin authentication","component":"auth","method":"Login"}
{"level":"info","time":"2023-03-30T20:44:05.067Z","message":"Starting","component":"auth","method":"Login/ULA"}
{"level":"info","time":"2023-03-30T20:44:14.461Z","message":"SendRPCRequest","component":"service","endpoint":"https://cloud.chaos.com/login/v0","method":"loginWithSSO"}
{"level":"info","time":"2023-03-30T20:44:14.471Z","message":"SendRPCRequest","component":"service","endpoint":"https://cloud.chaos.com/login/v0","method":"loginWithSSO"}
{"level":"info","time":"2023-03-30T20:44:25.194Z","message":"ResponseRPCSuccess","component":"service","endpoint":"https://cloud.chaos.com/login/v0"}
{"level":"info","time":"2023-03-30T20:44:25.194Z","message":"ResponseRPCSuccess","component":"service","endpoint":"https://cloud.chaos.com/login/v0"}
{"level":"info","time":"2023-03-30T20:44:25.200Z","message":"Done","component":"auth","method":"Login/ULA"}
{"level":"info","time":"2023-03-30T20:44:25.201Z","message":"begin","component":"sync","method":"Sync","version":"1.21.2","platform":"darwin"}
{"level":"info","time":"2023-03-30T20:44:25.220Z","message":"create gateway proxy","component":"service"}
{"level":"info","time":"2023-03-30T20:44:25.220Z","message":"SendRPCRequest","component":"service","endpoint":"https://cloud.chaos.com/gateway/v0","method":"client.sync"}
{"level":"info","time":"2023-03-30T20:44:25.220Z","message":"authentication successful","component":"auth","method":"Login"}
{"level":"info","time":"2023-03-30T20:44:50.573Z","message":"ResponseRPCSuccess","component":"service","endpoint":"https://cloud.chaos.com/gateway/v0"}
{"level":"info","time":"2023-03-30T20:44:50.573Z","message":"done","component":"sync","method":"Sync"}
{"level":"info","time":"2023-03-30T20:44:51.221Z","message":"create gateway proxy","component":"service"}
{"level":"info","time":"2023-03-30T20:44:51.221Z","message":"SendRPCRequest","component":"service","endpoint":"https://cloud.chaos.com/gateway/v0","method":"userHasCredits"}
{"level":"info","time":"2023-03-30T20:45:01.591Z","message":"ResponseRPCSuccess","component":"service","endpoint":"https://cloud.chaos.com/gateway/v0"}
{"level":"info","time":"2023-03-30T20:45:01.592Z","message":"create gateway proxy","component":"service"}
{"level":"info","time":"2023-03-30T20:45:01.593Z","message":"SendRPCRequest","component":"service","endpoint":"https://cloud.chaos.com/gateway/v0","method":"projects.list"}
{"level":"info","time":"2023-03-30T20:45:11.903Z","message":"ResponseRPCSuccess","component":"service","endpoint":"https://cloud.chaos.com/gateway/v0"}
{"level":"info","time":"2023-03-30T20:45:11.904Z","message":"begin","component":"parse/settings","method":"Parse","scene":"/var/folders/fc/8gqz1jzs5s15w8zvn31jdydh0000gn/T/Untitled.vrscene"}
{"level":"info","time":"2023-03-30T20:45:11.908Z","message":"done","component":"parse/settings","method":"Parse"}
{"level":"info","time":"2023-03-30T20:45:11.908Z","message":"begin","component":"parse","method":"Parse","scene":"/var/folders/fc/8gqz1jzs5s15w8zvn31jdydh0000gn/T/Untitled.vrscene","colorCorrections":""}
{"level":"info","time":"2023-03-30T20:45:11.916Z","message":"done","component":"parse","method":"Parse","success":true,"resources":2,"chunks":6}
{"level":"info","time":"2023-03-30T20:45:11.917Z","message":"begin","component":"workflow","method":"DefaultSettings"}
{"level":"info","time":"2023-03-30T20:45:11.917Z","message":"create gateway proxy","component":"service"}
{"level":"info","time":"2023-03-30T20:45:11.928Z","message":"SendRPCRequest","component":"service","endpoint":"https://cloud.chaos.com/gateway/v0","method":"getJobDefaults"}
{"level":"info","time":"2023-03-30T20:45:22.581Z","message":"ResponseRPCSuccess","component":"service","endpoint":"https://cloud.chaos.com/gateway/v0"}
{"level":"info","time":"2023-03-30T20:45:22.582Z","message":"done","component":"workflow","method":"DefaultSettings"}
{"level":"info","time":"2023-03-30T20:45:22.582Z","message":"parsing completed"}
{"level":"info","time":"2023-03-30T20:45:36.848Z","message":"begin","component":"workflow","method":"Validate","dataSize":71481}
{"level":"info","time":"2023-03-30T20:45:36.855Z","message":"create gateway proxy","component":"service"}
{"level":"info","time":"2023-03-30T20:45:36.855Z","message":"SendRPCRequest","component":"service","endpoint":"https://cloud.chaos.com/gateway/v0","method":"validateJob"}
{"level":"info","time":"2023-03-30T20:45:47.240Z","message":"ResponseRPCSuccess","component":"service","endpoint":"https://cloud.chaos.com/gateway/v0"}
{"level":"info","time":"2023-03-30T20:45:47.241Z","message":"begin","component":"workflow","method":"Start"}
{"level":"info","time":"2023-03-30T20:45:47.241Z","message":"create gateway proxy","component":"service"}
{"level":"info","time":"2023-03-30T20:45:47.241Z","message":"SendRPCRequest","component":"service","endpoint":"https://cloud.chaos.com/gateway/v0","method":"createJob"}
{"level":"info","time":"2023-03-30T20:45:58.290Z","message":"ResponseRPCSuccess","component":"service","endpoint":"https://cloud.chaos.com/gateway/v0"}
{"level":"info","time":"2023-03-30T20:45:58.290Z","message":"SendRPCRequest","component":"service","endpoint":"https://cloud.chaos.com/gateway/v0","method":"createUploadToken"}
{"level":"info","time":"2023-03-30T20:45:58.470Z","message":"ResponseRPCSuccess","component":"service","endpoint":"https://cloud.chaos.com/gateway/v0"}
{"level":"info","time":"2023-03-30T20:45:58.470Z","message":"done","component":"workflow","method":"Start","jobID":"J3HsILwawoqOon1C"}
{"level":"info","time":"2023-03-30T20:45:58.471Z","message":"create gateway proxy","component":"service"}
{"level":"info","time":"2023-03-30T20:45:58.471Z","message":"SendRPCRequest","component":"service","endpoint":"https://cloud.chaos.com/gateway/v0","method":"metrics.generateToken"}
{"level":"info","time":"2023-03-30T20:46:08.729Z","message":"ResponseRPCSuccess","component":"service","endpoint":"https://cloud.chaos.com/gateway/v0"}
{"level":"info","time":"2023-03-30T20:46:08.729Z","message":"create gateway proxy","component":"service"}
{"level":"info","time":"2023-03-30T20:46:08.729Z","message":"create upload proxy","component":"service"}
{"level":"info","time":"2023-03-30T20:46:08.729Z","message":"create upload rest proxy","component":"service","connLimit":10}
{"level":"info","time":"2023-03-30T20:46:08.729Z","message":"SendRPCRequest","component":"service","endpoint":"https://cloud.chaos.com/upload/v0","method":"startSession"}
{"level":"info","time":"2023-03-30T20:46:19.001Z","message":"ResponseRPCSuccess","component":"service","endpoint":"https://cloud.chaos.com/upload/v0"}
{"level":"error","time":"2023-03-30T20:46:35.691Z","message":"sending upload metrics failed","error":["error sending metrics: sending error: Post \"https://us-central1-vraycloud-production.cloudfunctions.net/upload-metrics\": context deadline exceeded"]}
{"level":"info","time":"2023-03-30T20:46:35.691Z","message":"begin","component":"workflow","method":"AwaitCompletion","id":"J3HsILwawoqOon1C"}
{"level":"info","time":"2023-03-30T20:46:35.691Z","message":"SendRPCRequest","component":"service","endpoint":"https://cloud.chaos.com/gateway/v0","method":"getJobStatus"}
{"level":"info","time":"2023-03-30T20:46:35.832Z","message":"ResponseRPCSuccess","component":"service","endpoint":"https://cloud.chaos.com/gateway/v0"}
{"level":"info","time":"2023-03-30T20:46:35.832Z","message":"get job status","component":"workflow","method":"AwaitCompletion","id":"J3HsILwawoqOon1C","state":3}
​

Happy to do give more info about her laptop.

[doychin_atanasov]

Thank you paul! This means that, indeed, it is some configuration on your laptop which cause the Cloud Client to be unable connect co cloud.chaos.com. It is not, as we already expected, a network configuration or blocking of some kind. Unfortunately I already exhausted all of my ideas on what it might be.

[vladie]

Hi paul_hammond,

I've reached out to several colleagues who have experience with V-Ray for SketchUp and troubleshooting our installations on Mac OS. I'll keep you updated how things go. Thank you for your patience!

Bests,
Vladie

[paul_hammond]

vladie doychin_atanasov

Hi,

I'm glad to let you know that I have managed to get it to work, I'm currently rendering a test scene to make sure everything is working.
I have managed to be able to submit a scene for analysis and although there seems to be a few errors with materials, Chaos has accepted the job and it's currently rendering.

I had a thought this morning about reinstalling Safari as everything else looked the same as my wife's computer. Before I uninstalled the browser, I thought it would be worth clearing my history first and try this.
This has seemed to fixed the issue.

Thanks for all of your support to this point. Especially the time that Ivaylo spent on my system.

[vladie]

Hey paul_hammond,

That's great news! Thank you for the follow-up and much appreciate the kind words!

Bests,
Vladie