Cloud Credit store down. Is there any other way to buy Cloud Credits right now??

[wesley_tran]

I've got an urgent deadline and need to buy Cloud credits ASAP. Is there any way to buy Cloud credits right now? I cannot wait one or two days

[denitsa_georgieva]

Dear user,

Please accept our apologies for any inconvenience caused!

Please be informed that now we have the ability to provide you with credits, however you will need to let us know which product would you like to purchase. We will provide the product for you and you will pay after May 1. The invoice will be available afterwards. I have contacted you in the support request you have opened with us #110491 and waiting for your reply.

If I can be of any additional assistance, please do not hesitate to contact me.

[wesley_tran]

Hi there, I've emailed the support request a couple times but no response. When can we expect to have the credits in our account? Thanks

[wesley_tran]

Hi, this is getting ridiculous. I received an email saying credits were activated in my account, but I still have zero credits. And it's May 1st and I still cannot purchase credits. It's been really frustrating being lied to

[vladie]

Hi, wesley_tran,

I'm sorry for the problems you had to go through during the weekend! I hope now things are back to normal. Let me know if you still have issues with purchasing credits.

Thanks,
Vladie

[kristo_crushcov]

Hi, I am still unable to purchase cloud credits and have been waiting for a reply from support for a few days, is it possible someone can sort this out please. To arrange credits in my account to pay by invoice or fix the problem - urgent! Thanks

[vladie]

Hi kristo_crushcov,

I'm sorry for the troubles with getting Chaos Cloud credits! I see that my colleagues are already helping you via the support ticket you've created. We'll continue the communication there as we are assisting you to purchase the credits that you need.

Best regards,
Vladie