Job Keeps Failing

[pali_rao]

Hi

I've got a job that keeps failing in the cloud, even through locally RT rendering is absolutely fine. It's urgently required - can I email a scene file please?

Thanks

[vladie]

Hi Pali,

Can you please share the scene file with us at support@chaosgroup.com? And please add the Cloud Job ID (from the URL).

Thanks!
Vladie
The Chaos team

[peepo]

Thanks for the quick reply Valdie - I've just emailed you the scene file and just the single height map, which when I disabled in the shader tree the Cloud render worked.

Seemed like there is a problem with height maps in the Cloud at the minute? I had another job last week with exactly the same issue.

[cleber_redondo]

I have some frames that are failed.
Those frames will be re-start or I need to send again?

[vladie]

Hi cleber_redondo ,

You have to clone the animation job and the UI will suggest you the numbers of the failed frames to render them again. Please let me know if the issue persists.

Bests,
Vladie

[DnBlaze]

It seems I have the same issue, the scene I'm sending to cloud keeps failing and I don't know why.
I think it may be related to this log entry:

5/3/2021, 10:36:52●[init] -1: Cannot open input file `'

[init] -1: Cannot open input file `'

Someone knows how to fix this, unfortunately I have to solve this quickly

[vladie]

Hi DnBlaze,

I'm sorry for the slow reply. Can you please share the scene with us in order to reproduce? You can do this in a direct message here or as an email to support@chaosgroup.com.

Thanks,
Vladie