Bug with Negative framenumbers (animation) and double naming

[Alexx31]

Hello,

I did today my very first test rendering with ChaosCloud.

I had two issues:

With an animation, which starts with negative frame numbers at frame "-40 to -1" it was not possible to render this.
It did not recognize a sequence and only rendered one frame.
So I had to use scene time warp to be able to render this part.
(In Maya it was of course possible)

Then my files had the name twice, which made it neccessary to rename them all.
Attached screenshot.

Thanks

(I'm using Maya 2020.3 and latest Vray, and I have also updated ChaosCloud software today)

[vladie]

Hi Alexx31 ,

Thank you for the bug report. We are still investigating the first issue regarding the negative frame numbers. The second issue with the double naming is logged and will be fixed really soon. Expect updates on both issues from us soon.

Can you also please let me know which Chaos Cloud jobs you have rendered and have these issues? We'll refund you the credits spent for them. You can send me links to the jobs in a personal message. The URLs hold the Job IDs which I can use to locate the jobs in our backend admin.

Thanks,
Vladie