Issues with textures on Cloud - urgent help needed-

[hsz]

I'm rendering a seq from Houdini to the cloud when I render locally it works, I also render a frame to the cloud to test it out and it works now I tried twice to render the whole seq and my textures are not working even though when I sent a frame to the cloud it works without issues. Who can I contact at Chaos to solve this issue, hopefully, I can get those credits back? Can anyone offer support? Thanks

[tsvetomira.girginova]

Dear hsz, hello.

We will need the Job ID (see how to find it here).
To share all the details you could use also our contact form. Take a look, submit a request and paste the ticket number here.

I will take it right away.

Waiting for it.

[hsz]

I already wrote to support but here are the JOB IDs

Job ID Numbers failing
G5kAVzB8Ux424mUW
G5aTOukYlN4WWgsH

Test render working correctly
G5ZyzxqB5HclGA0x
G5auLv5TUVl73vMf

THanks

[tsvetomira.girginova]

Got it, thanks.

Work is in progress.
You will be notified soon.

[tsvetomira.girginova]

Dear hsz, hello.

Your credits are refunded.
We weren't able to find the initial issue, there were also changes in the scenes compared.

It will be highly appreciated to share the original scene in order to investigate further and prevent similar scenarios in the future.
I will describe what we need in the ticket you have already opened.

Thank you in advance.

Best regards,
TS