Rendering colors isses

[michael_medvedi]

Hi, was rendering a job (20 credits), a third render of the same project, and it seems that the colors are off, here is a screenshot.
I've rendered two other cameras of the same scene, and are ok, but this one seems off, could someone help me with this?

I'm trying to fix this via the forum, because I've sent them a support ticket and just received an email, saying:

The following addresses had permanent fatal errors ----- <support3d@chaosgroup.com>
(reason: 550-5.7.26 Unauthenticated email from yahoo.com is not accepted due to domain's)

[viktoria.dimitrova]

Hi michael_medvedi,

Are you submitting a ticket via our system from here?

Is it possible to share with us the scene along with all the assets to further investigate this discrepancy? Also, include the job IDs to check them internally in our Admin panel, see here how to get the ID?

[michael_medvedi]

Hi VIctoria, I hope you had a great weekend.

I've used that blue button on the project page to report the problem.

The job is Sale_nailpolish_32_animation.max_cloud - discoball_42_cam02.max_cloud

ID - HM7R1n8ZsoT7LVwp

[viktoria.dimitrova]

Hi michael_medvedi ,

Thanks for the information. We will continue with the troubleshooting and answer the ticket you've created.

You can also check the following article that provides some tips on Preventing Discrepancies Between V-Ray for 3ds Max and Chaos Cloud.