Cloud Renders Failing

[david_corniola]

I've submitted a project that renders perfectly fine on my local machine and looks fine in the chaos cloud previews for as long as it's running then hits some issue and fails every single time. My best assumption at the moment is just memory issues, and I've tried altering many parameters that I suspected could be the issue with no success. The log details are attached, if someone can help me out it would be greatly appreciated as I am on a tight deadline with this project. Alternatively, if it's not something that can be explained or solved how can I go about getting my credits refunded to my card. Thank you

[viktoria.dimitrova]

Hi david_corniola,

Can you share the IDs of the jobs with us to check them in our internal system? On this page, you will find details on how to assess the IDs.

You can share them here in this thread or send a direct message to me if it's more convenient for you.

[david_corniola]

Hi david_corniola,

Can you share the IDs of the jobs with us to check them in our internal system? On this page, you will find details on how to assess the IDs.

You can share them here in this thread or send a direct message to me if it's more convenient for you.

Ive sent you the IDs in a private message - thank you for looking into it.

[viktoria.dimitrova]

Hi david_corniola,

Thanks for sharing the IDs. We will continue with the troubleshooting on your ticket and may post the resolution here once we finish with the investigation.