Download Error

[chris_henderson]

The render completed and appears correct in the preview on the cloud interface, but no matter how I download the file (browser, app, google drive) the image always downloads scrambled. Please see attachments.

[vladie]

Hi chris_henderson ,

We reviewed the job and it seems that the actual output was corrupted while being generated. The preview is fine. We'll fully refund the credits spent for the job. I'll reach to you in a direct message just to confirm the Job ID. I'm sorry for the inconvenience.

Bests,
Vladie