localhost didnt send any data

[shane_oshea]

Hello! Wanted to try Chaos Cloud for the first time after purchasing vray.... I have the cloud client installed, and a scene ready for submission. Whenever I open the standalone app or try and send the render to Chaos Cloud via the vray shelf tool button inside of 3DS Max, it brings me to an internet page which just states "This page isnt working localhost didn't send any data., ERR_EMPTY_RESPONSE.

I've tried different browsers, restarting my machine, and re-downloading the cloud client with no success. I feel like I'm doing something wrong that's obvious, any ideas?

Secondary question.... the support forums said that the emergency tech support number is +359 2 422 422 1, how the heck do I dial that number? When I try and dial that in my phone it just says no number found, and I don't expect to hear from support via e-mail quickly. Really needed this job submitted today but tempted to just use a different service due to time crunch... any assistance for the future would be greatly appreciated, thanks so much!

[vladie]

Hi shane_oshea ,

1. With respect to the problem with using the Chaos Cloud client app and connecting to it, can you please send us the client app logs? You can do this by creating a support ticket or in a direct message here in the forums. The logs are located here:
   • if you're on Windows - > "%appdata%\Chaos Group\vcloud\client\log" (paste this in the address bar of the Windows Explorer and it will open the folder for you)
   • if you're on Mac -> ~/.ChaosGroup/vcloud/client/log/
   • Please let me know if you're on Linux, and I'll follow up with the path there as well. Just I'm not sure right now.
2. As for the phone support, this is the number as described here. If you want, you can try to dial the number using 00 instead of the + sign.

Thanks,
Vladie