Render jobs stuck at 100% Upload

[Davers]

Hi,

After updating to the latest version of the Chaos Cloud app, my jobs are no longer uploading. Despite being small files (67MB and 99MB), they get to 100% upload but then just sit there indefinitely doing nothing.

I'm hoping it'll be a simple solution, as I have a load of frames to set off and don't want to have to resort to sending them to another farm to get them out

All the best,

Andy

[doychin_atanasov]

Hello, Davers! Could you give me a job name or a job ID where this happened so that I could take a look. You could that in a direct message here in the forums.

This is where you can find the job ID:

[doychin_atanasov]

Another thing which would be extremely helpful for diagnosing the issue would be logs from your Cloud Client. They are a bunch of text files located at "%appdata%\Chaos Group\vcloud\client\log" with a date-and-time as a file name. You could send a log for a submission (or all of them, I would sift through them on my own) which was stuck like this.

[Davers]

Hi Doychin,

Thanks for your help. I've sent you a message with the job ID, but didn't see your message about the logs until after I'd sent it. Should I send another message with the logs attached, or upload them here?

[doychin_atanasov]

Better send them in a direct message. But either is fine.

[michael_medvedi]

Hi, how did you fix the issue, I have the same one, yesterday worked fine, but today cannot start any jobs. doychin_atanasov Davers

[Davers]

michael_medvedi,

I managed to solve the issue on my end. Doychin suggested it might be an over-sensitive antivirus program. I noticed I was only experiencing problems with the system that was running Kaspersky Antivirus. I uninstalled it and switched to the default Windows one, and my problem disappeared.

I hope that helps with your issue.

All the best,

Andy

[michael_medvedi]

Hmm, I don't have Kaspersky, and I've rendered the same scene without problems yesterday evening, on the same PC.
Thank you for your reply Davers.

[doychin_atanasov]

Michael, you might be having a completely different problem. Do you want to direct message me a job ID and maybe logs from your Chaos Cloud Client? I will take a look and might be able to help you.

[doychin_atanasov]

It appears that Michael had a somewhat related problem. It is characterized by the upload progress staying at 100% for unusually long time (more than 15 minutes in his case). And this is supposed to happen when one is uploading a slightly changed version of a scene which was uploaded and rendered in Chaos Cloud previously too.

We have ideas how to improve that and would do so in a new Cloud Client client version. In the meantime a workaround for anyone affected would be to delete all related jobs in https://cloud.chaos.com. Then uploading would show accurate progress but would probably upload more bytes.

[johannes_zettel]

I have this Problem as well...