Cloud rendering slow to finalise uploads and finalise renders - V-Ray for Rhino

[benjamin_filbey]

In the past we've been used to very fast uploads to Chaos Cloud with V-Ray for Rhino.

Recently uploading has become very slow. We have tested different machines, files and even versions of V-Ray. We have also checked our internet connection.



This is also a mismatch between the dialogue box in Rhino and within the web browser - shown above.

What's frustrating is if we do anything with Rhino while the uploading the upload fails too.

Downloading is also very sluggish. Are you aware of this problem your end?

[doychin_atanasov]

Hello, Benjamin! First, we are not aware of any problems on our end related to the upload speed. I've personally reviewed our metrics and don't see anything which suggests we've had any regression in the recent months.

Also, let me explain the two progress bars. Unfortunately they are not very clear. The one in the Rhino dialog box shows how much of the scene data has been uploaded to the Chaos Cloud storage. So in your screenshot you've already uploaded everything. The progress bar in the Cloud web page shows how much of the scene has been "processed" by the Cloud back-end servers. Normally this processing is instantaneous and the two progress bars do not differ much. But in your case it seems there's something which causes it to take longer. My guess is that maybe there's a particularly large file which has been split into parts and uploaded in parallel and then had to be assembled back together as part of the "processing" step. We do have plans to speed up this particular operation in the future but I cannot promise any timeline for the improvement yet.

[shelshok]

I'm having a similar issue in SketchUp. See video (it says 100% uploaded at 0:13 but really only finishes at 1:44)

:

[benjamin_filbey]

Yeah It's still an issue on our end too - very slow in uploading (seen from the web browser)



It feels like it gets stuck here for an age.