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Often, and I mean often, a client will want a change after the finals have been completed. The change might take a few minutes, but there are the render times and color grading. Even the slightest change might take at least an hour; do you charge? I have a client who directed cabinets to be blue, and now he wants them white. Sure, no problem, but it'll take a couple of hours, and here is my hourly rate! I have spent the last three days picking up this kind of thing on several projects, so that is a lot of lost revenue; it adds up. Render time is challenging because each of us has a different computer. I think of it as renting a render farm; I am renting them my computer time.
What are your thoughts? This current project has me working all day on changes after the fact, and many are tweaking the design. My argument is their savings since changing these things in the field makes my fee inexpensive.
Here is an example. In an earlier iteration, he wanted them blue, and after the finals were done and delivered, he wanted them white. It is simply drag and drop to change the color, an hour to render, and 15-20 minutes to color grade. The same project has perfectly matched materials from their photos, but their photos were poor. The proofs were approved, the finals were delivered, and they requested the changes. This was a rush job, to be done in about a week, and it is over a month later. I had emails on Thanksgiving morning requesting updates by the end of the day. I ignored the email, updated it the next day, and they had more comments three days later. They need it ASAP each time because it has to go to market. I said I would need to charge, and he said, "We paid good money for these, and we need them accurate!" (this was two extra iterations ago, and I ended up not charging them). I did the math, and they average less than $500 per image; again, I saw it as a quick in-and-out project.
I sent him a quote for four hours of work for these latest requests (half my time today). I haven't heard back, but I expect a fuss.
What are your thoughts? This current project has me working all day on changes after the fact, and many are tweaking the design. My argument is their savings since changing these things in the field makes my fee inexpensive.
Here is an example. In an earlier iteration, he wanted them blue, and after the finals were done and delivered, he wanted them white. It is simply drag and drop to change the color, an hour to render, and 15-20 minutes to color grade. The same project has perfectly matched materials from their photos, but their photos were poor. The proofs were approved, the finals were delivered, and they requested the changes. This was a rush job, to be done in about a week, and it is over a month later. I had emails on Thanksgiving morning requesting updates by the end of the day. I ignored the email, updated it the next day, and they had more comments three days later. They need it ASAP each time because it has to go to market. I said I would need to charge, and he said, "We paid good money for these, and we need them accurate!" (this was two extra iterations ago, and I ended up not charging them). I did the math, and they average less than $500 per image; again, I saw it as a quick in-and-out project.
I sent him a quote for four hours of work for these latest requests (half my time today). I haven't heard back, but I expect a fuss.
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