Wacom Driver woes

[Adam H. Stewart]

I am having terrible trouble with the latest Wacom driver. It has actually screwed up my installation of 3dsmax 7.5 - both 8 and 6 don't seem to be affected.

The problem manifests itself everytime I restart the machine - even though I have installed the driver already I get an error message looking for the driver - it is a serial wacom tablet.

I don't claim to know how or why installing and unistalling this driver screwed up my installation of max 7. How I know this caused the problem for sure is I had to reinstall max, it was working fine until I tried to install the bloody driver- then it went belly up again. I tried system restore but the machine wouldn't boot - I had to start in safe mode and go for last good setting. Be warned.

What a nightmare. I wonder has anybody else had this problem ?

Thanks as always for your help.

[instinct]

must be related to the wacom beeing a serial one. no trouble with the usb ones (had intuos 1, got intuous 2 and coworker has intuos 3, all work fine)

Regards,
Thorsten

[Adam H. Stewart]

Yeh that must be it

Yeh I reckon that is it alright - I am waiting on IT over here at work to dig me up a USB one to see if that helps - what a pain in the arse, but I suppose that is how they get you to upgrade the stuff every couple of months

[pentool]

Won't you contact Wacom about it. Their support is usually pretty good.

[djembe]

Hi Adam,

I had a problem recently with an serial Intuos that kept complaining about the tablet not being installed in 3ds Max, ZBrush and other tablet aware programs as well as showing up in device manager with an exclamation mark and occasionally prompting me with the New Hardware dialog even though the driver installation seemed to go normally.

In my case, I simply un-installed the drivers and installed an older driver version available on the Wacom site and the problem was solved completely. (4.87-2_32a, in particular.) Of course, if you're about to switch to a USB tablet, I suspect that will fix it altogether.

Regards,
Djembe--

[yeohyip]

For what it's worth I have a serial wacom Intous running with the driver version 4.93-3. No problems with max 7.5.

[zoranm]

Contact wacom. They have a special uninstaller of all their drivers. Once you do that, re-install and it should be right

Well, it worked for me!

Zoran

[Adam H. Stewart]

Menu - layout preset and Wacom

So after much cursing and re-installing and lots of time it seems as though the wacom problem was associated with a newly save menu layout. I had been experimenting with new work flow was working environment that had the a custom menu toolbar on my secondary monitor.

After much experimenting it seems that for some reason that saved layout was causing 3ds to crash - who would have thought that a driver, layout conflict could cause so much pain.

I am now on a new USB wacom running an older driver and things seem to be working fine - thanks for all your help.