Out of options. Desperate. HELP ! 3Ds Max crash !! >.<

[Dariusz Makowski (Dadal)]

Heya

Ok soo ehh I hate max. Well anyway heres the story. It started few months ago when Photoshop cras(It never crash). It after that pop up with errors like dhcpcsvc6.dll got error or something like that. Crazy stuff... Some time after that 3ds max started to crash. It crash only when I start render and it has to load and prep scene for rendering. Like when loading maps, or compiling instances etc etc. Small scenes render, big scenes / big textures crash. NIGHTMARE ! I've try max 2011/2012 x64.

Soo about a week ago I've formated my system and my nodes. Fresh install, I open old PSD file, did some work close/open bum error again, dhcpcsvc6.dll + 10 others corrupted or contain errors. Now I have no idea what to do. Max crash like crazy, Photoshop similar.

I just did hard test on memory ram using windows diagnostic tool , about 4 passes at advance level - all seems clear.

My specs

asus z8pe-d18
24 gb ram kingston ecc reg = 6x4 gb
4x 500 gbb raid 0 wd RE 3/4(cant remember which one) enterprise
creative x-fi
2x xeon e5530
Asus 480 gts gpu

the vray RT GPU wont even work. It just crash instantly. Details in attachments.


I'm off to rip off all parts from my pc and blow some wind thorw it. Might be just dust(I HOPE SO) anyway fell free to help ! Thanks.

Heeeeeelp, any1 has any ideas why my system hates me?

[plastic_]

Download and run the Prime95 torture test:

http://en.wikipedia.org/wiki/Prime95

If it runs with a "Blend" test for some time, like half an hour, your system is stable.
It doesn't test the graphics card though.

If it crashes, then one of those hardware components is damaged or overheating: CPU, RAM, mainboard.

The vray log looks like a damaged/overheating graphics card, or bad driver.
The "dhcpcsvc6.dll " thing looks like a virus...

good luck!

[add101]

My first guess would be memory problems. I think it's possible for memory scans to miss errors. You could try operating the system with one memory stick at a time and check if the errors repeat. Does it crash at specific times/operations or randomly? Can you go on and know that within 15 minutes it will crash or is at random intervals? A lot harder to test memory this way if crashes are intermittent (esp. for 6 chips).
Have you done a hard drive scan/test?
Other than that I'm not sure. Good luck, and I hope you can sort it out without too much hassle.

[Dariusz Makowski (Dadal)]

THanks !

Just did a quick test on fresh start with only 8 gb ram. Error still pops. The error dont occur when system is at 100% but when is loading. so only about 1 core is working at that time...

Now about the graphic card... any idea how to test it ? The games works just finner / crysis 2 starcraft 2/ bc2.... I will reinstall drivers for it in a min maybe its the driver that cause issues !

any soft to scan hdds?

[themaxxer]

is your system installed on a PCIe SSD HD?
A friend of mine has similar problems with such a HD. He installs the system all 2 months...
It begins with some dll error and finally he can't even open photoshop or max. it also destroys the psd and max files.

best regards
themaxxer

[Dariusz Makowski (Dadal)]

is your system installed on a PCIe SSD HD?
A friend of mine has similar problems with such a HD. He installs the system all 2 months...
It begins with some dll error and finally he can't even open photoshop or max. it also destroys the psd and max files.

best regards
themaxxer

Omg. AAA >.< no BUT.

I have 4x 500 gb HDD stick as 1 Raid 0..soo I guess one of hdds could just die and cause issues...

So far I put back my ram, back my GPU and crashes still happens. On silli moments, when is loading car pain, when is updating object and so on :/

[Dariusz Makowski (Dadal)]

Heya

Still with this issue.

I have question to chaos group or some1 that can giv me answer... What does exactly happen when I render, a specially when it say - loading objects- transfering verticles etc etc. Is there some manual with explanation of each of steps. My system always crash at start when its preloading, maybe if I know whats happening with files at that time I can maybe narrow it down. So far I disabled page memory, as well as bunch other stuff and still no help. Also did test my HDD with WD software - hard test 7h no errors.

Thanks bye.

[stevesideas]

Have you tried doing all the basic stuff like stripping your system of any hardware that isnt required to test max and photoshop. Did you install any new hardware ? Have you updated any windows 7 system files that started causing crashes because I think I remember some updates for windows causing problems. Have you tried alternative drivers for your graphics card ?

If you've re-installed everything from scratch I doubt it's a virus.

Have you tried a bios update for your mobo recently ? If not, try installing a bios update. Have you tested your PSU ? PSU can cause some strange problems sometimes....often don't seem related. Trying to think of every option....

[add101]

Yeah, I upgraded a graphics card a while ago, and PC would sometimes get crashes (programs rather than to bluescreen) until I upgraded the power supply. The 480 (gtx?) has a heavy power draw, and the xeons must be using a lot of power as well.

Maybe try install speedfan as well and monitor temperatures. When i first got my Quad it was runing at close to 100degrees when CPUs were being utilised heavily ( it was a few months before i discovered it :/ ), just adding some fans into the case brought it down to around the 60degrees at full CPU usage.

[stevesideas]

Do other programs run ok ? I mean things like games etc...for long periods of time ? I was wondering if the overheating of your CPUS may have damaged them ? If other programs are running fine and it is just photoshop and max then for me it points toward some kind of software update interfering with them rather than a hardware error which would more than likely affect every piece of software.

What wattage PSU do you have ? I have 850 watts for mine which is enough for 1 i7 970 and 2 x gtx 480.

[Dariusz Makowski (Dadal)]

Hey guys, thanks for help !

Hers wheres I'm standing at. Crash crash crash.

I have 1050 W supply, and all inside runs from 50-65 degree. The GPU oviesly at 80 since its 480 but its not so important on renders since its idle.

Only thing that crash is 3Ds max and Photoshop, Games works movies works.

3Ds max cerash only when I start render and hit 7gb+ memory, Or sometimes at random but always and only during preparing scene for render(loading textures/transfering data etc etc - if some1 know what part of my PC is the mostly used, hdd/cpu/gpu/ram maybe I can narrow it down.)

Photoshop crash when... ha random... I have open file PSB (4GB -10k+res 16 bit) and then I want to save it as and bum exit. Or when I want to drag something to photoshop it can just exit as well. I get strange errors at the end sometimes.

What I did so far.

8 gb ram - crash
Tested all ram n HDD using WD software and Windows 7 ram check (all night each)
GPU - 2 drivers - will stick old GTX 8800 tonight see if its GPU related.
Windows - disabled memory paging - was wondering if thats it but not
Try to patch max - fail - I also try to disable infocentre - still fail...


When 3ds max is not CRASHING. I notice that 1/10x when I start pc it all will work smooth, without any problems... either 1 of hdd is damaged and fuc* me up at random or some soft dont boot up.

when I'll try tonight - Start from emergency option - just the ciritcal softs
Maybe stick 8800 gtx and try render
Stick one of my spare old HDD and install new windows - will see if my 4hdd in raid are damaged or its not HDD related...

If all above fail.. I have no idea whats wrong and will kick it until it stop crashing.

Ciao !

[stevesideas]

Concentrating on max. Have you tried changing the memory options to auto or one of the other options in vray system settings ? Are you using multiscatter ? That crashes my max quite a lot on large complex scenes ?

[Dariusz Makowski (Dadal)]

Humh, no its not heavy at all 1 car and few planes... 220 objcets about 10-20 mil poly... my quad q6600 with 8 gb ram render this scene.... no plugins, 1 standard material, 2 lights as basic as it gets(for shadow pass)

So far I start windows in Safe mode and bum - 3ds max dont work under it so sux, but I tested photoshop and it didnt crash. I'm gonna try disable windows effects and all that junk see if that was causing errors for photoshop. Maybe microsoft did some update to his fancy ''effects'' that is killing my work...

See you soon !

[stevesideas]

Hope you get it sorted...I've run out of suggestions

[plastic_]

I'm not sure why you're ignoring it, but I told you already how to test if it's a hardware failure.