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I haven't used VRay for a while. Today when I tried to launch asset editor, there is no reaction. No error message, no asset editor window, nothing. All other VRay buttons are present but no effect at all. Tried to install latest license server, re-install older version, none works. Please help. Thanks. (I have Sketchup 2022 & VRay 6 hotfix 1 on Windows 11).
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Dear mandy_lam, hello!
I will recommend to post in a section related to the product, in this case V-Ray for SketchUp :: Issues.
The best thing in such a situation is to contact our Tech support team via our contact form.
I will now open a ticket for you to speed things up.
As a quick advice will share - uninstall V-Ray, disable other Extensions (if you have any) and install V-Ray again.
Since it was working before, something has changed. It may be the action of adding new extensions which could be in conflict with us and we are not aware.
We couldn't be sure at this point of the investigation, but you could share the results from this test with our colleagues in the opened ticket.
Something to start from.
Best regards,
TS
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