Cosmos Keeps Refreshing on MAC

[andeltoz]

Hello everyone.
I don't know if this issue has been reported by anyone else, so if it has already been reported, sorry for repeating it.
I know that the problem also exists for Corona.
The issue appears to be that every 10-15 seconds the Chaos Cosmos Interface automatically keeps refreshing itself, as if it is trying to reconnect to its server, and goes back to the top of the home page.
My computer: Imac 5K Retina 27 inch 2020; 3,6 GHz Intel Core i9 10 core, AMD Radeon Pro 5700 XT 16 Gb, 64 Gb DDR4 Ram, OSX Ventura 13.1
Cinema 4d Version: Cinema 4D R21
Vray version: V-Ray 6 for Cinema 4D, hotfix 2 (v6.00.03 from Dec 19 2022)

Do any of you have the same problem?

[tsvetomira.girginova]

Dear andeltoz, hello.

Maybe a more appropriate forum section could be Chaos Cosmos in V-Ray for Cinema 4D, where other colleagues could easily join.
But I understand your choice - to share it as an issue and communicate with a greater target.
The described from you should be investigated. Something is disturbing the work of Chaos Cosmos.

Helpful advices are:

• check the Internet connection
• try re-installing the product
• From . . . > About check the cb.log and provide it to us; you could find the log also in ~/Library/ChaosGroup/ChaosCosmos
• from the very same place (the About window) Run Diagnostics and send us the results

In similar situations best will be to contact our Tech Support team via our contact form.
They could also arrange a remote session and provide you with live support.

Best regards,
TS

[andeltoz]

Thanks for the reply.
I will do as you told me. I will also contact Tech Support to figure out if it's just my problem or if it's something to investigate more generally.
Thanks again

[tsvetomira.girginova]

Dear andeltoz, hello again.

The issue you have described is now logged in our bug tracking system with GALAXY-2965 number.
You will be notified by any change.

Thank you for reporting!

[andeltoz]

Thank you too

[aleksandar.kasabov]

Hello andeltoz,

Please note that the issue has been fixed and you shouldn't experience it anymore. Could you please test it and let me know if everything works correctly? Thanks.

[andeltoz]

Hello andeltoz,

Please note that the issue has been fixed and you shouldn't experience it anymore. Could you please test it and let me know if everything works correctly? Thanks.

Hello Aleksandar,
Until this morning the problem persisted.
I opened the software now and saw that there was an update to be done for Chaos Cosmos. I installed the update and now it seems to work correctly and does not refresh.
Thank you, I will update the ticket I opened and inform about this Ognyan Stavrev who supported me till now.
Thank you all for the support