Little frustrated with an order

[vandigital]

I ordered RT just last week and downloaded a zip with a pdf that had specific instructions which I followed. The email I sent along with the required wibu info was as such:

Hi,

I just purchased Vray RT from Vismasters and have generated a wibu control file so that it can be added to my existing vray 1.5 dongle.

Here is the order information.

Order # XXXXXXXXX

My Chaos Group account name is

XXXXXXX_XXXXX


Also I would like to have forum access
My forum user name is vandigital

The email I recieved in response was something that made no sense at all.

Dear Seth Richardson,

According to our records dongle 10081076 has V-Ray license written on it. To check the dongle status, please open a web browser and in the address field enter:

http://servername:30304

where servername is the IP address of the machine having the dongle and the V-Ray license service running.
Let us know if you need any further assistance.

Best regards,

What the kinda reply is that what is it they would like me to do with this lic info that they already have lol.
Oh and I still didn't get forum access yet again as per request from when I very first purchased vray I asked for access and gave my name.

The order process for vray products is very annoying.

[vandigital]

Its been taken care of now thank you!

[trick]

Compared to Modo everything is annoying

[vandigital]

Sill dont have forum access owell. Guess I dont need it lol.

[ChaosGroup]

Sill dont have forum access owell. Guess I dont need it lol.

We would like to confirm that your forum account has been updated.

Support team

[vandigital]

We would like to confirm that your forum account has been updated.

Support team

Thank you!