Hi All,
My company owns VRAY licence for single workstation. Recently we have changed a PC used for rendering.
That means we had to reinstall VRAY as well.
And here the problem starts:
- we can not activate VRAY on a new PC as the current licence is used on another worstation
- fistly we contatced ASGAVIS TEAM @ authorizations@asgvis.com
- after one week with no response we contacted VRAY TEAM @ vraysketchup@chaosgroup.com - e mail sent one week ago
- still no response
We own the program that we can not use now and what is more important - our customers are more & more unpatient awaiting new pistures that we can not deliver.
- HAVE YOU MET THIS KIND OF PROBLEM IF SO, WHAT WAS THE SOLUTION?
- DO YOU KNOW ANY OTHER SUPPORT TEAM (ASGAVIS/CHAOS no matter here) THAT CAN SOLVE OUR PROBLEM??
Many thanks in advance for support!
CUBE STUDIO TEAM
My company owns VRAY licence for single workstation. Recently we have changed a PC used for rendering.
That means we had to reinstall VRAY as well.
And here the problem starts:
- we can not activate VRAY on a new PC as the current licence is used on another worstation
- fistly we contatced ASGAVIS TEAM @ authorizations@asgvis.com
- after one week with no response we contacted VRAY TEAM @ vraysketchup@chaosgroup.com - e mail sent one week ago
- still no response
We own the program that we can not use now and what is more important - our customers are more & more unpatient awaiting new pistures that we can not deliver.
- HAVE YOU MET THIS KIND OF PROBLEM IF SO, WHAT WAS THE SOLUTION?
- DO YOU KNOW ANY OTHER SUPPORT TEAM (ASGAVIS/CHAOS no matter here) THAT CAN SOLVE OUR PROBLEM??
Many thanks in advance for support!
CUBE STUDIO TEAM
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