could not save settings

[JUNIPER_JONES]

I can't change license settings. says "could not save settings". I am running it in administrator mode. I also edited the vrlclient.xml by hand but to no avail.

[JUNIPER_JONES]

also, uninstalled and reinstalled several times.

[vlado]

Right-click on the setvrlservice program (or the Start menu shortcut) and select "Run as Administrator" (regardless of whether your user has administrative privileges or not) - then it should work.

Best regards,
Vlado

[JUNIPER_JONES]

Thanks Vlado, but I am right clicking and hitting Run As Administrator Mode. Makes No Difference.

[tashko.zashev]

Hi,

Do you have any restrictions set on your machine, for an example limited access to the system folders and files?
Would it be possible to try the following:

*) Copy vrlclient.xml to another location (C:\temp\ for an example)
*) Edit the new file according the settings you need and save it.
*) Set Environment variable (https://kb.wisc.edu/cae/page.php?id=24500) to point this location :
VRAY_AUTH_CLIENT_FILE_PATH = C:\path\to\configuration\file\

Let me know if this helps you.

[JUNIPER_JONES]

I moved the file and changed environment variable. No luck. Still says it can't save settings.

[tashko.zashev]

I moved the file and changed environment variable. No luck. Still says it can't save settings.

I see that one of my colleagues in the office has replied to your support ticked about the same issue. Did you received our reply already?

[JUNIPER_JONES]

The response so far was run as administrator and check folder permissions. The current user, administrator, system, & trusted installer have full permissions. The C:\Program Files\Common Files\Chaos Group\ has the same permissions and so does vrlclient.xml. The C:\Program Files\Common Files\Chaos Group\ is marked as read only but every time I uncheck read only and click ok; then reopen properties, it is checked again.

[JUNIPER_JONES]

SOLVED IT. If you do not have the vrl service installed there is no need for VRAY_AUTH_CLIENT_FILE_PATH. This setup is remotely retrieving license from a network server.

[tashko.zashev]

Glad to hear that. Thank you for updating the thread.