After updating the trees v ray can´t render them any more...

[Guest]

I allready send this topic in the cloud forum also, it is so that after the trees were added in the cosmos today and i wan't to render them, suddenly all the trees are blurry, it is in static, interactive and cloud exactly the same!
This morning all my renders were just fine...
I try to use the trees of skatter, it's a bit better but practically the same...
See my attachement...

(and again another paid render for the garbage)

[Guest]

Hello chaos group?
This morning i updated (again) all my devices and restarted everything (even my hardware), nothing seems to work... At least try to answer...

[Guest]

Here the examples of this morning with all the trees out of cosmos... Only the bushes i put in from skatter seems to render proper...

[Guest]

Here my settings...

[nikoleta.garkova]

Hi ,

Sorry to hear you've encountered an issue.

Can you send us the cb.log file so we can have look for any errors or warnings printed? It is located in C:\Program Files\Common Files\ChaosGroup\ChaosCosmos. You can forward it via our contact form, just make sure to mention this thread (or my name) in the email. Also - please confirm the exact Cosmos Browser version. You can check from ... > About

It may be that you do not have read/write access to the assets download folder, but we'll have to look at it in detail. Get in touch so we can resolve this ASAP, thanks!

[Guest]

hi nikoleta, I work with a Mac ... I have no idea where to find the cb.log file or anything like that...
the update I thit of cosmos is the COSMOS_215448_OSX_X64.DMG

I use the cosmos hundreds time a day, till yesterday I do not have an issue... also it are only the trees that have this problem suddenly... it's really enoing...
please tell me what to do?

[nikoleta.garkova]

Sorry about that ,

The cb.log file on macOS can be found in ~/Library/ChaosGroup/ChaosCosmos. You can alternatively get it from ... > About > Open logs directory (cb.log) in the Cosmos Browser itself. We're ready to make a remote session at your convenience so we can troubleshoot if you drop us a line in the contact form.

[Guest]

Hi nikoleta, I just send you the cb_log...
(for Mac users in attachement I send you where you can find it...)

[nikoleta.garkova]

Thanks! Is it possible to give us the ticket number (you should've received an email with a confirmation and the nr.) as I am not able to find a message from you in our system yet.

[Guest]

hi nikoletta I did not receive a ticket nr...

[Guest]

I send a new service form...

[Guest]

hi Nikoleta
my ticket nr is:: 349-113-1633