Error Importing Asset

[ubaldo_serrano]

I tried to import a model a couple days ago and got this error message. I just updated the browser today, but I keep getting the same error message "Error importing asset: the selected importer was not found". Cosmos was working fine in the past.

Cosmos build:2023.04.10-309217
Maya 2022.3
macOS 11.7.4

Any help is appreciated.

[hristo_chakarov]

Hello did restarting Maya fix the problem?

[ubaldo_serrano]

No, it did not.

[hristo_chakarov]

Can you please create an issue in our tickets system ? Our support team will tell you what logs they will need, also they can help you downgrade Cosmos Browser to the previous version and see if the problem reproduces there too.