Assets Download Folder

[huw_jones]

I've just updated my Cosmos and now it won't let me access any of my assets saved on a network drive. It only allows me to put the assets download folder on a local drive which is no good when we are rendering over a network. Is there a work around?

[hristo_chakarov]

Hello,

Can you please share your OS and version, as well as the host app & renderer that you use? What is the exact error message that you get? Can you provide any screenshots?

[huw_jones]

I'm on Windows 11. Chaos Cosmos • Build: 2025.04.04-531585 Using 3ds Max and Corona renderer 12.1

There's not really anything to show, I just noticed that when I updated it the assets download folder was showing as my network drive, however the assets storage was showing as 0B and it wouldn't let me import or download a model into my scene. I then went to change the download folder and in the Select Folder dialog box, none of my mapped network drives appear, only my local drives.

[hristo_chakarov]

And you are able to access your network drive in the File Explorer? Can you please send me a screenshot of all cbservice.exe processes from the Task Manager? Like this:

[huw_jones]

Yeah all my network drives are working normally, just not on this. Here's the screenshot -

[hristo_chakarov]

Looks good.

I remember that once we had a similar problem w/ another user. For some reason Cosmos wasn't able to see network drives. It appeared to be some OS mess because restarting the computer solved it.

If possible – will you please restart your computer, and let us know if that helped?

[huw_jones]

Yep this worked. Should have been the first thing I did. Sorry, but thank you for your time.

[hristo_chakarov]

No worries. I'm glad that everything is working as it should.