Download stuck and never complete

[FranklinTre]

Hello there,

Chaos Cosmos seems to be a very cool feature, though all the assets I try to download are stuck at 92% or 96%... I basicaly instantly get to the 90+ percent and then just wait endlessly.

What can I do ?

Regards.

[kalina.maneva]

Hi FranklinTre ,
To investigate the problem further, our team will need investigate the cb.log files.
You can find them in this folder: C:\Program Files\Common Files\ChaosGroup\ChaosCosmos

Please, send the file to support@chaosgroup.com and provide a link to this forum thread.
Regards,

[alexia_martinez]

Sorry to necro, but I am having this issue. Is there any updated info about this that we can use on our end?

[hristo_chakarov]

Hey Alexia, I don’t remember what was the issue. As Kalina advised above, please create a new issue in the ticket system and our tech support team will assist you.