Cosmos Browser doesn't work anymore

[JonasNöll]

Hi,

somehow my COSMOS browser doesn't work anymore:
"Oops... something went wrong
internal error (7a616014-37b1-65ce-96be-2cdf4cd17f62)
Please try again to reload the page.
If you still experience problems, Contact our support"

Seems I'm signed out but when I try to sign in I get following message:
"Internal Server Error"

3ds Max 2022, Latest V-Ray

[nikoleta.garkova]

Hey Jonas,

Apologies for the delay - do you still have the same issue? If so, is it possible to forward us the cb.log file located in C:\Program Files\Common Files\ChaosGroup\ChaosCosmos so we can check for any errors printed and if need be, schedule a remote session for troubleshooting? You can do so via out contact form, just make sure to mention this thread (or my name) in the email.

Thanks

[JonasNöll]

Hi, nope it started working again, seems it was some server issue! Thanks!

[glorybound]

Dead here, too.

[nikoleta.garkova]

Hi glorybound,

Have you made any changes recently, e.g. downgrading V-Ray/3ds max versions?

Is it possible to forward us the cb.log file located in C:\Program Files\Common Files\ChaosGroup\ChaosCosmos so we can have a look for any errors printed? You can do so via our contact form, just make sure to mention this thread (or my name) on the subject. Much appreciated!