Cosmos browser only shows downloaded assets

[sayed_majidi]

I have not used Chaos Cosmos in a long time and once I opened it in Rhino today, the browser would only show previously downloaded assets. All other categories are not displaying 3D assets. I need some guidance please on how to access the cosmos library online. Using latest Rhino 7 version and latest VRay for Rhino 5 on Win 11.

[ivan.stefanov]

Hello @sayed_majidi

Which version of Chaos Cosmos do you use?
Could you please share a screenshot from your Cosmos Browser?
Do you use some sort of proxy or firewall?
Please try to go over the existing categories, are there any effect?

Best regards,
Ivan

[sayed_majidi]

I have downloaded the latest chaos cosmos:

[sayed_majidi]

Screenshot of downloaded 3D models (all accessible):

[sayed_majidi]

screenshot of all other 3D assets not displaying:

[sayed_majidi]

Hello Ivan,

I am not using any firewall etc.

[sayed_majidi]

Do you know if this error message is related to this issue?

I don't think I have seen this before and do not know what it is related to.

[ivan.stefanov]

Hello @sayed_majidi,

Could you please contact the Chaos support team for resolving your issue - https://support.chaos.com/hc/en-us/requests/
They will ask you to provide the following files:
- C:\Program Files\Common Files\ChaosGroup\ChaosCosmos\cb.log
- C:\Program Files\Common Files\ChaosGroup\ChaosCosmos\config.json

The error from the screenshot above means that your machine has a problem to connect to the Chaos servers for some reason (e.g. missing proxy configurations, etc.)

Best regards,
Ivan