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Error reinstalling chaos player

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  • Error reinstalling chaos player

    Hello. I want to reinstall chaos player but I'm getting an error message before the installer begins to copy files. Maybe is due to a bad uninstall but I don't know what I should do to make it work.
    This is the error the setup program gives me:

    Click image for larger version  Name:	Screen capture.jpg Views:	0 Size:	45.9 KB ID:	1173512
    www.gaell.com

  • #2
    Hi there,

    Is this on Windows?
    Alex Yolov
    Product Manager
    V-Ray for Maya, Chaos Player
    www.chaos.com

    Comment


    • #3
      Yes, windows 11.
      www.gaell.com

      Comment


      • #4
        It sounds like a known bug. You can try deleting the "chaos player" folder from the windows registry (windows start > type "regedit" > look for "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Cur rentVersion\Uninstall\Chaos Player" and delete the "Chaos Player" folder).
        Then installing again should work fine.

        Apologies for the inconvenience, it's a known issue in the installer that hasn't been resolved yet.
        Alex Yolov
        Product Manager
        V-Ray for Maya, Chaos Player
        www.chaos.com

        Comment


        • #5
          That worked!! Thanks!
          www.gaell.com

          Comment


          • #6
            Excellent. I know it's not ideal, I apologize again for the inconvenience.
            We'll have to track this one down and fix it sooner rather than later.
            Alex Yolov
            Product Manager
            V-Ray for Maya, Chaos Player
            www.chaos.com

            Comment

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