Windows Server 2019

[LeePuznowski]

Does Vantage work on Windows Server 2019 over Remotedesktop? I'm getting No suitable GPU device found errors. Here my log info:

14:07:34.928 [inf] === 03/22/2024 ===
14:07:34.928 [inf] Chaos Vantage v2.2.3 (build 2118204, hash f9f36cb5)
Build date: Feb.19.2024
14:07:37.107 [inf] Window initialized in 2180.1 ms
14:07:37.108 [inf] System memory: 511.71 GB
14:07:37.108 [inf] Windows version is 10.0.17763.
14:07:37.108 [inf] Hardware accelerated scheduling: off
14:07:37.112 [inf] Device #0: NVIDIA RTX A6000, 48571 MB (DevId=0x2230, SubSysId=0x145910DE)
14:07:37.112 [inf] Output device: \\.\DISPLAY1, HDR=0, BitsPerColor=0, ColorSpace=0, RedPrimary=(0.000, 0.000), GreenPrimary=(0.000, 0.000), BluePrimary=(0.000, 0.000), WhitePoint=(0.000, 0.000), MinLuminance=0.000, MaxLuminance=0.0, MaxFullFrameLuminance=0.0
14:07:37.639 [Wrn] Can't use device #0 - no INLINE raytracing support (0x0). Skipping.
14:07:37.671 [inf] Device #1: NVIDIA RTX A6000, 48571 MB (DevId=0x2230, SubSysId=0x145910DE)
14:07:38.146 [Wrn] Can't use device Home - no INLINE raytracing support (0x0). Skipping.
14:07:38.262 [inf] Device #2: Microsoft Basic Render Driver, 0 MB (DevId=0x8C, SubSysId=0x0)
14:07:38.262 [inf] Device #3: Microsoft Basic Render Driver, 0 MB (DevId=0x8C, SubSysId=0x0)
14:07:38.262 [inf] Device #4: Microsoft Basic Render Driver, 0 MB (DevId=0x8C, SubSysId=0x0)
14:07:38.262 [inf] Device #5: Microsoft Basic Render Driver, 0 MB (DevId=0x8C, SubSysId=0x0)
14:07:38.262 [ERR] No suitable GPU device found! A DXR-compatible device is required.
14:07:38.263 [inf] NVIDIA driver version 551.86 detected.

[Alexander.Atanasov]

Hi LeePuznowski,

The OS requirement for Vantage to run is Windows version 10.0.19041 or newer(https://docs.chaos.com/display/LAV/S...quirements). From thew log that you sent the Windows version is 10.0.17763. Older versions do not recognize the hardware raytracing capabilities of the RTX cards which are necessary for Vantage to work. I have a logged improvement for the error reporting regarding system requirements in our internal system under LAV-1540. If it is possible upgrade the server to that version of windows or newer and see if Vantage works then.

Best regards,
Alexander

[LeePuznowski]

Thanks for the info. Is there no workaround to this aside from upgrading our Windows System? Is this only specific to Vantage or also Vray GPU? I've been searching, but have found little information. An OS System upgrade will cost a few thousand, so I just want to be sure before we go that route.