No compatible GPU found

[na_na13]

Hi, I've been trying to use the Vantage free trial and having this issue when trying to run the program, cannot get past this error "No suitable GPU device found! A DXR compatible device is required". My PC has a Quadro RTX 5000 which as far as I'm aware supports DXR.

Here is a copy of the debug log:

15:53:00.513 [inf] === 02/13/2025 ===
15:53:00.513 [inf] Chaos Vantage v2.6.2 (build 2990504, hash cb7cd412)
Build date: Nov.26.2024
15:53:02.586 [inf] No VR headset available.
15:53:03.120 [inf] Window initialized in 2605.5 ms
15:53:03.120 [inf] System memory: 62.63 GB
15:53:03.120 [inf] Windows version is 10.0.19045.
15:53:03.120 [inf] Hardware accelerated scheduling: off
15:53:03.148 [inf] Device #0: NVIDIA Quadro RTX 5000, 16170 MB (DevId=0x1EB0, SubSysId=0x129F10DE)
15:53:03.150 [inf] Output device: \\.\DISPLAY1, HDR=0, BitsPerColor=8, ColorSpace=0, RedPrimary=(0.640, 0.330), GreenPrimary=(0.300, 0.600), BluePrimary=(0.150, 0.060), WhitePoint=(0.313, 0.329), MinLuminance=0.500, MaxLuminance=270.0, MaxFullFrameLuminance=270.0
15:53:03.150 [inf] Output device: \\.\DISPLAY2, HDR=0, BitsPerColor=8, ColorSpace=0, RedPrimary=(0.640, 0.330), GreenPrimary=(0.300, 0.600), BluePrimary=(0.150, 0.060), WhitePoint=(0.313, 0.329), MinLuminance=0.500, MaxLuminance=270.0, MaxFullFrameLuminance=270.0
15:53:03.224 [Wrn] Can't use device #0 - no INLINE raytracing support (0x0). Skipping.
15:53:03.248 [inf] Device #1: Microsoft Basic Render Driver, 0 MB (DevId=0x8C, SubSysId=0x0)
15:53:03.251 [inf] NVIDIA driver version 443.36 detected.
15:53:03.251 [ERR] No suitable GPU device found! A DXR-compatible device is required.
16:05:53.071 [inf] Closing GUI...
16:05:53.071 [inf] Closing base renderer...
16:05:53.071 [inf] Closing window...

This is on my work PC which is tightly controlled by IT so I can't play around with some of the potential fixes I've read, just look for a definitive answer I can take to IT for them to act on. Appreciate any advice or help, thanks.

[npg]

15:53:03.251 [inf] NVIDIA driver version 443.36 detected.

Hi, this driver is VERY old. The minimum requirement is now 535+ as you can see on the download page.

... and yes, this GPU is compatible.

[na_na13]

Ah thanks, that would explain it! All our updates get pushed out to us but I guess gpu drivers aren't included, I'll get onto them to update, thanks again.

[selim_sidal]

i have Nvidia Geforce RTX 3080 MY driver 572.16 update but still Vantage not working ?

[npg]

This should be fixed in the next patch 2.7.1. Until then I think you can use version 2.6.1 because the issue started in 2.6.2.