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  • No licenses available

    I'm trying to get VRay working again on an older computer while I wait for a replacement for my dead primary computer. No licenses available.
    - Geoff

  • #2
    Thank you for your question.
    Please follow the link below in order to open a support ticket to our system and please mention your account/e-mail,
    so we can help you further and check your issue:
    https://support.chaos.com/hc/en-us/requests/new

    Please make sure to choose "Technical assistance starting the product" during the submission of the Request Type.
    Also, please mention your e-mail tied to your purchase.
    And please send us a screenshot of the error and another screenshot of the web page "127.0.0.1:30304"
    Thank you.​
    Stefan Isakov

    Technical Support Team Lead
    Contact Support

    Chaos

    Comment


    • #3
      I am having the same problem, I have submitted a support ticket and am urgently waiting to get this resolved.

      I have tried using Offline.bin and that doesn't work either.

      I have nothing to show in 127.0.0.1:30304 webpage, it says Problem Loading Page.

      THIS IS URGENT!
      Jez

      ------------------------------------
      3DS Max 2023.3.4 | V-Ray 6.10.08 | Phoenix FD 4.40.00 | PD Player 64 1.0.7.32 | Forest Pack Pro 8.2.2 | RailClone 6.1.3
      Windows 11 Pro 22H2 | NVidia Drivers 535.98 (Game Drivers)

      Asus X299 Sage (Bios 4001), i9-7980xe, 128Gb, 1TB m.2 OS, 2 x NVidia RTX 3090 FE
      ---- Updated 06/09/23 -------

      Comment


      • #4
        Hello Jez,
        I can see my colleague Ognyan already answered you in the ticket. If any other assistance is needed, let me know.
        Stefan Isakov

        Technical Support Team Lead
        Contact Support

        Chaos

        Comment

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