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    I want to make sure I am doing this right. I had a perpetual and was told to keep Vantage I needed to upgrade to premium, which I did. I see that I still have a premium and a perpetual, both getting ready to renew. I disabled my perpetual auto renew and kept my premium auto renew enabled. I want the premium, so I can keep Vantage 2 for a year. I think, if I didn't notice, you would have charged me for both.
    Bobby Parker
    www.bobby-parker.com
    e-mail: info@bobby-parker.com
    phone: 2188206812

    My current hardware setup:
    • Ryzen 9 5900x CPU
    • 128gb Vengeance RGB Pro RAM
    • NVIDIA GeForce RTX 4090
    • ​Windows 11 Pro

  • #2
    Thank you for your question.
    Please follow the link below in order to open a support ticket to our system and please mention your account/e-mail,
    so we can help you further and check your issue:
    https://support.chaos.com/hc/en-us/requests/new

    Please make sure to choose "Payments and Billing" during the submission of the Request Type.
    Thank you.​
    Stefan Isakov

    Technical Support Representative
    support@chaosgroup.com

    Contact Support

    Chaos Group

    Comment


    • #3
      Done, thank you!
      Bobby Parker
      www.bobby-parker.com
      e-mail: info@bobby-parker.com
      phone: 2188206812

      My current hardware setup:
      • Ryzen 9 5900x CPU
      • 128gb Vengeance RGB Pro RAM
      • NVIDIA GeForce RTX 4090
      • ​Windows 11 Pro

      Comment


      • #4
        Vantage 2 License expired even though I renewed within expiry date​. Please help me soon on this. ​

        Comment


        • #5
          Same here!
          Bobby Parker
          www.bobby-parker.com
          e-mail: info@bobby-parker.com
          phone: 2188206812

          My current hardware setup:
          • Ryzen 9 5900x CPU
          • 128gb Vengeance RGB Pro RAM
          • NVIDIA GeForce RTX 4090
          • ​Windows 11 Pro

          Comment

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