Support is not answering my request

[pawel_krymarys]

Hi,
I’ll try to approach the matter as unemotionally as possible.

Please tell me, how is this possible, that You don't answer my questions for 6 days? (Request number #137949).

Is it standard practice that you take so long to answer questions?

I sent request to support using web page... no answers.
I sent another request to 'support@chaosgroup.com'.... requests were merged... and... still no answers...
Now I am sending request here on forum... will something happen to my case?

I really want to Buy Vray license from You - please, make it easier for me.

Thanks
Pawel Krymarys

[svetlozar.draganov]

Hello pawel_krymarys

We wanted to take a moment to inform you about some ongoing internal systems maintenance that is currently affecting our support operations.

Due to this maintenance process, there may be a delay in our response times. We understand that timely assistance is crucial to your experience with our service, and we want to assure you that we are working diligently to address each and every inquiry as quickly as possible.

Please bear with us during this period, as we are making every effort to minimize any inconvenience caused. We truly appreciate your patience and understanding as we work to resolve all outstanding matters.