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Frustrating license checking procedure

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  • Frustrating license checking procedure

    Hi!

    For the last hour I've been trying to get the license check for V-Ray to work and it's an extremely frustrating process.

    When I try to use V-Ray in Rhino it tells me that it is unable to find a license and asks me to log in. Logging in seems to be impossible as the connection is 'rejected' every time I try it. My computer is definitely able to access the internet and I can login to the chaos website and download the software. Also the firewall does make an exception for V-Ray so the firewall shouldn't be an issue.

    I've now tried reinstalling V-Ray various times but it has not helped. I've deinstalled it by just using the configuration screen and also by deinstalling it and manually deleting any left over files in the program files folders.

    I've tried license manager 6.01. 6.0.0 and 5.5.5.

    I've gone through various forum posts with all kinds of suggestions and tried all of them but nothing works.

    I would like to get a solution for the issue.


  • #2
    Hey!

    Please follow this link and submit a support ticket so we can look into that in more detail:

    https://support.chaos.com/hc/en-us/requests/new

    You can use "Technical assistance starting the product"
    Also, please open http://localhost:30304 in your web browser, take a screenshot, and attach it to the support ticket.
    Nikolay Dimov

    Technical Support Representative
    Contact Support- https://support.chaos.com/hc/en-us/requests/new

    Chaos​​

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