License server

[hynek_jan]

Hi,

I have a big problem with my license and I can't solve it... I need help!

Everything seems fine - I can see that the license is working, but I still can't start V-ray and it says there's a license problem...
Where is the problem? I already wrote to support, but I haven't received any response yet. My number is 345092.

It seems that multiple users are having this problem. Is there any common solution for all that we can get? The license is paid, but I can't get it to work.


Thanks,

Hynek

[nikolay_dimov]

Hello there!

We apologize for not getting back to you sooner. We are handling a significant number of support requests.
You can check your ticket and continue any further communication there.

[hynek_jan]

The problem was successfully resolved! This was a bad synchronization of Rhino vs Vray versions...

At this moment, everything is working.


Thanks,

Hynek

[hynek_jan]

Dear Support Team,

Unfortunately, I am experiencing a persistent issue with the online license for V-Ray for Rhino 3D. I have purchased the license, but I am unable to work because it keeps disconnecting. When I check the "localhost:30304" page, I always see a red signal next to "Online Licensing."

I have installed the correct versions of Rhino, V-Ray, and the License Server. Despite following all possible troubleshooting steps, I have concluded that I need to generate an "Activation request file" with the .csr extension.

I primarily switch between my work PC and my home PC, but V-Ray does not function on either of them.

Could you please assist me in resolving this issue?




I need to work and create visualizations, Really!

Pleas !?!?



Best regards,
Hynek Janů

[nikolay_dimov]

Hi!

You can check the support ticket as additional information might be needed.