Next upgrade not available

[nick_martin]

I bought a copy of vray 3.6 in February this year... I was told I could upgrade this to Vray next for free. But when I log into the downloads section of my chaos group account I only see the option to download vray 3.6. Where do i get my free update for Next from?

[vlado]

Can you email us to support@chaosgroup.com with your login name for out website? Our support team will help you out.

Best regards,
Vlado

[nick_martin]

will do. thanks.

[dean_dmoo]

vlado What's the cut off date for the free upgrade and does it also apply to rendernode licenses? I bought a rendernode license in february aswell iirc.

Also up to how long is the free upgrade available? Do people have a timelimit from releasedate to upgrade for free or is there no timelimit? Final question, are there going to be upgrade options in the chaosgroup store? Atm I can only buy new versions.

Thanks!

[ivan.slavchev]

dean_dmoo Please address our sales department at sales@chaosgroup.com about all of the above.

[dean_dmoo]

Thanks Ivan, I will.

But shouldnt the above info be pretty basic to communicate instead of having to deal with individual requests? I expect I'm not the only one with these questions.

[ivan.slavchev]

But shouldn't the above info be pretty basic to communicate instead of having to deal with individual requests? I expect I'm not the only one with these questions.

The problem with the sales questions is that there are too many different factors (like different government - enforced policies in different countries), also quantities, promotions etc. that it very quickly becomes a nightmare to discuss on a forum.

[dean_dmoo]

Oh ok. Thanks!

Sent the questions to the sales department.