Could not obtain a license (-8) Internal Error

[olly]

We are rendering an animation and slaves are periodically showing the error:

"[V-Ray] Could not obtain a license ( -8 ) Internal Error: Please contact ChaosGroup support"

We are running vray 4.02.04.28330 on 3ds max design 2014

We have 3 workstation licenses and 16 render node licenses and 14 slaves are rendering the backburner job.

The slave seems to pick up a license next time of asking, but there is a bit of wasted time loading the scene and assets twice.

Any ideas?

Cheers,
Olly

[mihail_kuzev]

Hello Olly,

Can you please send us more information regarding your setup to support@chaosgroup.com in order to investigate further:
1. Are you using Dongle (WibuKey), Online licensing or mixed. Please let us know the serial number of the dongle and your chaosgroup.com username.
2. What is the exact version of the V-Ray License Server that you have installed and what is the version of the operating system that is hosting it. In case you have multiple instances of the license server running on different machines please let us know.
3. Please send us the logs from the license server ( you can obtain them from http://license_server_ip:30304/logs/download where license_server_ip is the actual IP address of the computer hosting the license server)
4. Also do you get a similar error when you try to use distributed rendering with all the computers at the same time or only when you try to use Backburner.

[olly]

Emailed support as requested...