Dongle licenses stuck on the license server, online licenses work

[thomasala]

We upgraded our (only) license server to 5.1.1. We currently have 1 online license and 3 dongle licenses.

Since the upgrade the license server no longer lets workstations have dongle licenses even though they appear to be available.

V-Ray for Rhino alerts "Unable to acquire V-Ray for Rhino GUI License!"

[ivan.slavchev]

You can migrate the licenses to Online, if you were planning to do so anyway - https://docs.chaosgroup.com/display/...icenses+Online

If not - you can try disabling the LTP and COM ports from the drivers, if you're using Windows license server:

1. Open Control Panel-> WibuKey

2. Left-click on the upper-left corner of the windows and choose "Advanced Mode"


3.

4. Restart the license server (Run->services.msc->VRLService ->right-click->Restart)


And test if you'll get the same behavior after?

[thomasala]

After following the above instructions neither the license server setup page nor the licenses are any longer available.

[mihail_kuzev]

Hello,

Please try the following:
1. Uninstall the current version for the Chaos Group License Server (Control Panel -> Programs and Features)
2. Delete the folder: C:\Program Files\Common Files\ChaosGroup
3. Install this version of the license server (you will be asked to activate it during the installation):
https://download.chaosgroup.com/down...4-adv/download

If you still get an issue afterwards please send us the the log files from http://localhost:30304/logs/download to support@chaosgroup.com
Also please save the content of the following pages in text files and forward it to us:
http://localhost:30304/sessions/online
http://localhost:30304/sessions/dongle
http://localhost:30304/status

Please mention the forum thread in your e-mail.

[thomasala]

We just get "Activation failed, please activate manually". Obviously the logs cannot be downloaded.

[mihail_kuzev]

Please run the installation again. When you get to the activation please select "Skip" then continue with the setup. It will be possible to activate later at http://localhost:30304
In case you are not able to reach the license server web interface afterwards please collect the logs manually from the folder "C:\Program Files\Common Files\ChaosGroup\logs" and send them to support@chaosgroup.com