No Licenses Available

[graham2787]

Hi there,

I have emailed twice in the last week but still have had no response so am trying on here as it is very urgent.

I am using V-ray Next for 3DS MAX 2019 and have recently purchased my second month (auto-renewed) on a month by month subscription via CADSoftwareDirect in the UK (the first month worked fine). It is definitely paid for as I got confirmation from both the re-seller and yourselves that it had gone through.

I got a message saying 'No Licenses Available' when it connected to the online license server.

I have literally tried absolutely everything (uninstalling / re-installing etc etc) including what has been written on the forums but nothing has worked.

Please could you look into this as soon as possible - my username that relates to the enquiry is graham_**** (sensored but you should be able to find correspondence from this.

As mentioned this is very urgent as I am in danger of missing a deadline and losing a client if I can't use the software.

Many thanks,

Graham

[ivan.slavchev]

Hi Graham,

Sounds like you might have logged in with an incorrect account into the license server menu (old trial account for example).
Please check your account information, associated with your purchase - the username associated with the licenses should be stated. I suppose it's graham_****
In the license server menu - click on Online licensing ->Deactivate to log off. After that click again on Online licensing ->Enable and log in with graham_****
Refresh the web page and check if the licenses appear. Unfortunately, I cannot be more specific since I can see around 10 different accounts that correspond to graham_****, but if the issue continues after - please post the ticket number you've received when you e-mailed (you should have one) and I should be able to find more information for your account.

[graham2787]

Hi Ivan,

Thanks for your reply - the ticket number is: 347-061-869  - hopefully this helps.

I did try what you said over the weekend but it didn't work. Are you able to issue me with a new username associated to my purchased license if this might solve issue?

Thanks

Graham

[ivan.slavchev]

The license should work now - please try clearing the cache of your browser and check if you can see the license.

[graham2787]

As per my email, just to confirm this works now - thanks again Ivan