Sketchup License Issues

[pinoy]

I installed V-ray Next trail in Sketchup 2019 to test, installation was success but cannot get V-ray license activation?

My second issue all my V-ray 3.6 extensions in Sketchup 2018 and 2017 gone???

Third where can I download V-ray 3.6?, server not showing anymore all V-ray Next.

Thank you.

[ivan.slavchev]

1. Apart from installing V-ray Next you need to apply for a trial as it uses another license - https://www.chaosgroup.com/trial/vray-sketchup
2. It's here - https://download.chaosgroup.com/down...chup-36003-adv
Use the filters on the left side of the download section, beneath then there is a "show older versions" checkbox that has to be checked to show versions older than the latest build. You can also use the "search" field above the filters

3. When you install V-Ray Next it uninstalls the previous version.

[pinoy]

Hi Ivan,
I was able to install 3.6ADV but I cannot get my license activated.

The V-Ray License Server (by default accessed via internet browser http://localhost:30304) has no V-Ray for SketchUp licenses available.

Funny is when I installed 3.6 back Vray Next is gone?????

Thanks

[ivan.slavchev]

It's best to write us here and we'll look into it - https://www.chaosgroup.com/support/contact

[pinoy]

Support is ignoring my issue! 2 tickets until now no responce.
Please Ready to render a job and I have been waiting for almost 2 weeks.

[vlado]

Let me check what happened.

Best regards,
Vlado

[kostadin.botev]

Hello, please tell me the ticket numbers so I could check them.

[pinoy]

Sorry, not sure about Ticket number? I just when to above link above and fill the form and submit.
And I was told that it was a success. Thanks for your help.

[kostadin.botev]

You have recieved an automatic reply on your mail from us when you submitted your form there you can see the ticket number its in 111-222-333 format.

[pinoy]

Hi Kostadin, I did not received any automatic reply/email from those two submissions.
I checked my spam/junk nothing from Chaos.

I just send a new mail to support using above link of Ivan.
No automatic reply from support so far.
Thanks Again.

[pinoy]

No automatic reply email after 12HRS???

[kostadin.botev]

Let me know if you received my message. I`ll be monitoring both email addresses I shared with you so we could fix the problem.