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Licensing incident (27 February 2019)
Summary
An outage lasting approximately 6 minutes and 24 seconds was observed at the licensing backend of the Chaos Group services.
The incident started at 2019-02-27 16:52 UTC and ended at 2019-02-27 16:58 UTC.
Affected parties
V-Ray users who were using the online licensing during the above timeframe. Dongle and offline licensing users were not affected.
Timeline
The incident has been resolved.
An outage lasting approximately 6 minutes and 24 seconds was observed at the licensing backend of the Chaos Group services.
The incident started at 2019-02-27 16:52 UTC and ended at 2019-02-27 16:58 UTC.
Affected parties
V-Ray users who were using the online licensing during the above timeframe. Dongle and offline licensing users were not affected.
Timeline
| 15:40 UTC |
A deployment of the core-service was started, which changed the network topology of the licensing infrastructure. |
| 16:52 UTC |
Our Global Load balancer was unable to redirect traffic to the core-service during the update, temporarily disabling our license-granting capabilities. |
| 16:57 UTC |
The load balancer started redirecting traffic to the core-service. |
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