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// Error: V-Ray : Could not obtain a license (-98): There are no available licenses of this type on the ChaosGroup License Server.

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  • // Error: V-Ray : Could not obtain a license (-98): There are no available licenses of this type on the ChaosGroup License Server.

    From time to time out of a sudden I cannot obtain my interactive licenses anymore. when I check the license server it shows that the license is already used by my machine.
    The Expire date is set to infinite which is wrong. I tried to disable the firewall, restart the license server , restart my machine. didnt help.
    After a few minutes or so it starts working again.

    Maya 2015, happens on win10 & 7, license server 2008 R2

    Below is the license servers log file:

    {"component":"bundle_manager","message":"Updati ng bundles file","severity":"info","time":"2019-05-05T02:00:20.7809528+02:00"}
    {"component":"bundle_manager","message":"Updati ng bundles file","severity":"info","time":"2019-05-05T03:00:20.791726+02:00"}
    {"component":"bundle_manager","message":"Updati ng bundles file","severity":"info","time":"2019-05-05T04:00:20.8296586+02:00"}
    {"component":"app","message":"License request could not be handled","severity":"warning","statusCode":504,"ti me":"2019-05-05T04:10:42.8062357+02:00"}
    {"component":"app","ctx.sessionId":"706908337f98c2 a8a9f8aad65b2dff3b","error":"cannot handle license request: unsupported status code 504 from online","message":"error handling request","severity":"error","time":"2019-05-05T04:10:42.8062357+02:00"}
    {"component":"bundle_manager","message":"Updati ng bundles file","severity":"info","time":"2019-05-05T05:00:20.8868246+02:00"}
    {"component":"app","message":"License request could not be handled","severity":"warning","statusCode":504,"ti me":"2019-05-05T05:56:37.1073856+02:00"}
    {"component":"app","ctx.sessionId":"ed4658c217819b 7c646cd10a663c087a","error":"cannot handle license request: unsupported status code 504 from online","message":"error handling request","severity":"error","time":"2019-05-05T05:56:37.1073856+02:00"}
    {"component":"bundle_manager","message":"Updati ng bundles file","severity":"info","time":"2019-05-05T06:00:20.8922655+02:00"}
    {"component":"app","message":"License request could not be handled","severity":"warning","statusCode":504,"ti me":"2019-05-05T06:39:04.2042455+02:00"}
    {"component":"app","ctx.sessionId":"80c7e5ef87144c e81a0f585f2b65fff0","error":"cannot handle license request: unsupported status code 504 from online","message":"error handling request","severity":"error","time":"2019-05-05T06:39:04.2042455+02:00"}
    {"component":"bundle_manager","message":"Updati ng bundles file","severity":"info","time":"2019-05-05T07:00:20.9408754+02:00"}
    {"component":"app","message":"License request could not be handled","severity":"warning","statusCode":504,"ti me":"2019-05-05T07:18:50.9335735+02:00"}
    {"component":"app","ctx.sessionId":"46ce23b32b9379 15424abc30c8751257","error":"cannot handle license request: unsupported status code 504 from online","message":"error handling request","severity":"error","time":"2019-05-05T07:18:50.9335735+02:00"}
    {"component":"bundle_manager","message":"Updati ng bundles file","severity":"info","time":"2019-05-05T08:00:20.9783136+02:00"}
    {"component":"app","ctx.sessionId":"706908337f98c2 a8a9f8aad65b2dff3b","ctxError":"context canceled","error":"cannot handle license request: Get https://ols.chaosgroup.com/getlic01/...8AAD65B2DFF3B: context canceled","message":"client request canceled","severity":"error","time":"2019-05-05T08:07:47.3765448+02:00"}
    {"component":"bundle_manager","message":"Updati ng bundles file","severity":"info","time":"2019-05-05T09:00:21.0016559+02:00"}
    {"component":"bundle_manager","message":"Updati ng bundles file","severity":"info","time":"2019-05-05T10:00:21.0523684+02:00"}
    {"component":"bundle_manager","message":"Updati ng bundles file","severity":"info","time":"2019-05-05T11:00:21.0753274+02:00"}
    {"component":"app","ctx.sessionId":"0a5fbce0cda12b cedbad59b94e66c4f0","ctxError":"context canceled","error":"cannot handle license request: Get https://ols.chaosgroup.com/getlic01/...D59B94E66C4F0: context canceled","message":"client request canceled","severity":"error","time":"2019-05-05T11:53:41.6166559+02:00"}
    {"component":"app","ctx.sessionId":"a2c411aaf86007 a35b66a8834e87eb96","ctxError":"context canceled","error":"cannot handle license request: Get https://ols.chaosgroup.com/getlic01/...6A8834E87EB96: context canceled","message":"client request canceled","severity":"error","time":"2019-05-05T11:58:58.4976109+02:00"}
    {"component":"bundle_manager","message":"Updati ng bundles file","severity":"info","time":"2019-05-05T12:00:21.0833869+02:00"}
    {"component":"bundle_manager","message":"Updati ng bundles file","severity":"info","time":"2019-05-05T13:00:21.1254452+02:00"}
    {"component":"app","ctx.sessionId":"e2445719e2c19c 746e99b232115c882a","ctxError":"context canceled","error":"cannot handle license request: Get https://ols.chaosgroup.com/getlic01/...9B232115C882A: context canceled","message":"client request canceled","severity":"error","time":"2019-05-05T13:39:26.9384571+02:00"}
    {"component":"app","message":"Current activaton is fresh, postponing reactivation","severity":"info","time":"2019-05-05T14:00:20.8785446+02:00"}
    {"component":"bundle_manager","message":"Updati ng bundles file","severity":"info","time":"2019-05-05T14:00:21.1467568+02:00"}
    {"component":"bundle_manager","message":"Updati ng bundles file","severity":"info","time":"2019-05-05T15:00:21.1648133+02:00"}
    {"component":"app","message":"License request could not be handled","severity":"warning","statusCode":504,"ti me":"2019-05-05T15:09:56.6317889+02:00"}
    {"component":"app","ctx.sessionId":"d68001c4786afc 652cd445b2380c9d6e","error":"cannot handle license request: unsupported status code 504 from online","message":"error handling request","severity":"error","time":"2019-05-05T15:09:56.6317889+02:00"}
    {"component":"app","message":"Shutting down...","severity":"info","time":"2019-05-05T15:11:16.4625449+02:00"}
    {"component":"app","message":"Shutting down HTTP listener","severity":"info","time":"2019-05-05T15:11:16.4625449+02:00"}
    {"component":"app","message":"Shutting down HTTP listener done","severity":"info","time":"2019-05-05T15:11:21.4659795+02:00"}
    {"component":"app","message":"Shutting down dongle subsystem","severity":"info","time":"2019-05-05T15:11:21.4659795+02:00"}
    {"component":"dongle_manager","message":"Disabl ing dongle subsystem...","severity":"info","time":"2019-05-05T15:11:21.4659795+02:00"}
    {"component":"dongle_manager","message":"Disabl ed dongle subsystem","severity":"info","time":"2019-05-05T15:11:21.4659795+02:00","took":0}
    {"component":"app","message":"Shutting down dongle subsystem done","severity":"info","time":"2019-05-05T15:11:21.4659795+02:00"}
    {"component":"app","message":"Shutting down online subsystem","severity":"info","time":"2019-05-05T15:11:21.4659795+02:00"}
    {"component":"app","message":"Shutting down online subsystem done","severity":"info","time":"2019-05-05T15:11:21.4659795+02:00"}
    {"component":"app","config":{"host":"0.0.0.0","por t":30304,"data":{"directory":"C:\\Program Files\\Common Files\\ChaosGroup"},"dongle":{},"backend":{"portal ":"https://ols.chaosgroup.com/"},"proxy":{"type":"auto"},"diagnostics":{"file":" C:\\Program Files\\Common Files\\ChaosGroup\\logs\\user.log","level":"info", "size":0},"monitoring":{"traceProbability":0.01,"s tackdriver":{"GCPMetricPrefix":""}},"integrator":{ },"file":"C:\\Program Files\\Common Files\\ChaosGroup\\config.yml"},"message":"Startin g Chaos License Server","os":"Windows","severity":"info","time":"2 019-05-05T15:11:36.2278789+02:00","version":"5.2.2"}
    {"component":"app","message":"Storing local activation in C:\\Program Files\\Common Files\\ChaosGroup\\ssl","severity":"info","time":" 2019-05-05T15:11:36.3328821+02:00"}
    {"component":"bundle_manager","message":"Initializ ed bundles cache to C:\\Program Files\\Common Files\\ChaosGroup\\bundles.json","severity":"info" ,"time":"2019-05-05T15:11:36.3328821+02:00"}
    {"component":"bundle_manager","message":"Updati ng bundles file","severity":"info","time":"2019-05-05T15:11:36.3328821+02:00"}
    {"component":"app","message":"Current activaton is fresh, postponing reactivation","severity":"info","time":"2019-05-05T15:11:36.4772834+02:00"}
    {"component":"app","message":"Starting HTTP listener","severity":"info","time":"2019-05-05T15:11:36.6040844+02:00"}



  • #2
    Please message us at support@chaosgroup.com. You can attach the logs.
    Also - is there any difference in the licenses server behavior if you try borrowing all licenses?
    Ivan Slavchev

    SysOps

    Chaos Group

    Comment

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