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  • Vray license not found!

    Hi there.
    I have a problem with the license of vray 5. Yesterday I installed it and worked for 3 hours, and everything was fine.
    This morning I can't obtain a valid licence! Vray 5 is not listed in my http://localhost:30304/#/bundle/max page.
    Here enclosed there's a screenshot of my licence page.

    Can someone help?
    I will also write at support@chaosgroup.com

    Thanks, cheers
    Attached Files

  • #2

    Hello,
    We searched for your e-mail and username in our database, but we are not able to find V-Ray 5 for 3ds Max license tied to your username "PIXELPARK_DI_CARLO".
    In order to be able to try and work with V-Ray 5 for 3ds Max, please make sure to apply on the below link for 30-days trial:
    https://www.chaosgroup.com/trial/vray-3ds-max

    After you apply on the above link for a 30-days trial license, you will receive a confirmation e-mail and V-Ray 5 for 3ds Max license will be added to your username.
    You can check V-Ray license server status web page "127.0.0.1:30304" and if you are able to see it, please start 3ds Max and start working with V-Ray 5 for 3ds Max.

    Note: We also send you an e-mail with an answer to your e-mail/ticket generated in our system.

    Thank you.
    We look forward to hearing from you.
    Stefan Isakov

    Technical Support Team Lead
    Contact Support

    Chaos

    Comment


    • #3
      Thanks Stefan.
      I can't understand why I have to do this procedure. From my profile page, I can directly download vray 5 full version! I assume this is because our 2 licences have been upgraded from Vray Next to Vray 5. Am I wrong?
      Anyway, I followed the link, without downloading and installing the trial version; and now Vray 5 (that I've installed yesterday) works. In the licence page now I see this (the 2 elements in the red squares are new):Click image for larger version

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      What happens when the trial period expires? Will the licence switch to complete version after the trial periods will be over?

      And another thing: I had 2 licences bound to my user PIXELPARK_DI_CARLO: can I download another trial on another machine? From witch link?

      Can you please clarify the situation?

      Thanks, cheers

      Comment

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